Deli Manager

General Qualifications: -Experience in Deli is required. Bakery experience helpful. -Supervisory experience needed in managing people. (Note: Personnel from other functions of the store assist in Deli as needed. Deli Manager must assign work and follow up to ensure that work is completed.) -Ability to deal with multiple DSD Vendors -Experience in ordering and merchandising product. -Ability to control shrink. -Excellent communication skills; willingness to teach employees. -Strong work ethic. Ability to self start and complete work assignments -Flexible in work schedule, may vary week to week.

Deli Manager Job Duties:

• Create staff schedules and ensure that all staff member adheres to them

• Interview, select, hire and train deli staff members according to established criteria

• Ascertain that all employees follow standards and protocols outlined by the company

• Develop promotional programs to increase awareness about the deli’s products in the market

• Ascertain that all customer areas such as counters and tables are properly cleaned and maintained

• Oversee the work of frontend deli staff to ensure that they are providing proper customer services

• Monitor backend operations to ensure on-time delivery of deli products to the frontend

• Create and maintain effective liaison with vendors and suppliers to ensure timely and accurate delivery of products such as meats and vegetables

• Monitor and maintain stock levels in the inventory, and ensure that any low stock situations are handled by ordering in from suppliers

• Service customers’ complaints to ensure that continuous / return business and ensure that no customer leaves unhappy

• Ascertain that all shelf displays and chillers are properly cleaned and maintained on a regular basis

• Provide training to the kitchen staff to ensure that appropriate food rotation and premises sanitation protocols are followed