Field Installer
Tunstall Americas
Everett, WA
Part-time
Other
Posted on January 16, 2019
Field Installer
Job Function:
A part-time position providing excellent customer service while installing and servicing medical alarms and medication management equipment
Responsibilities:
- Work with clients in their homes to build relationships and create a high level of customer satisfaction
- Sign, follow and abide by the Policy for Client Installations and Service Calls
- Install medical alarms and medication management tools in client homes, and thoroughly educate the client on use of the equipment installed
- Complete, check appropriate boxes, initial, and have client sign appropriate forms for each completed installation
- Conduct service calls to client homes to trouble-shoot problems and pick up units as needed
- Assist clients, nurses, and caregivers with technical problem solving as needed
- Clean and test equipment as needed, and return broken or extra equipment to office after correct documentation in appropriate systems as needed
- Participate in Tunstall training on new equipment and new expectations for conducting installs as requested
- Maintain open communication with office staff and notify them in a timely manner when unable to reach clients or for other issues with installs
- Exemplify Tunstall goal of keeping people in their homes safer and longer through a professional, friendly, client-centered approach to providing service
- Assist with office tasks and special projects as needed
Knowledge, Skills, and Ability
- Skilled interpersonal and human relations which communicate exceptional customer service
- Able to pass a background check
- Skilled at working with people experiencing physical, mental, and medical challenges
- Knowledge of MS Office Suite, Internet, and web tools
- Skilled at work organization and prioritization, and time management
- Skilled problem solving ability
- Skilled at verbal and written communication
- Skilled at communicating with empathy and knowledge
- Must have reliable transportation and be available to cover full territory (Snohomish and King counties)
Position will be 20-25 hours per week