Call Taker -Telecommunicator (E911)

Call Taker -Telecommunicator (E911)

SALARY

The minimum salary is $22.994 per hour

This position is eligible for overtime (non-exempt), if applicable.

Pay Grade 517

FILING DEADLINE DATE

The deadline to apply is Wednesday, June 4, 2025

GENERAL DESCRIPTION

The purpose of this classification in the division of Enhanced 911 is to initiate a response to incoming calls for emergency and non-emergency assistance

MINIMUM REQUIREMENTS

• High school diploma or GED
• Minimum of two (2) years of experience as a call-taker or dispatcher
• Years of related education may substitute for years of related experience

All applicants who are not currently certified as a Telecommunicator in Kentucky will be required to pass a public safety communications pre-employment test (CritiCall), which measures the applicant's skills and abilities to perform the essential functions of the Telecommunicator¿s job. Applicants may find more information, including a CritiCall Candidate Test Preparation Guide, FAQs, and practice tests on the CritiCall website https://criticall911.com/dispatcher-testing/applicants/

ESSENTIAL FUNCTIONS

• Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature
• Enters, updates and retrieves relevant information using multiple computerized systems, including government databases and a computer-aided dispatch (CAD) system
• Provides emergency medical and crisis intervention instructions to callers
• Maintains access to and security of highly sensitive materials
• Performs related work as assigned

SPECIAL LICENSE/CERTIFICATION

• Those who are not already certified as a Telecommunicator in Kentucky will be required to attend the state of Kentucky¿s Public Safety Dispatch Academy in Richmond, KY, obtain certification within the first six (6) months of employment, and maintain certification as a condition of continued employment. The four-week academy is a program of the Kentucky Department of Criminal Justice Training (DOCJT). Attendees of the academy are required to live in the dorms at DOCJT for the duration of training.
• Must obtain Emergency Medical Dispatcher (EMD) certification within the first six (6) months of employment and maintain certification as a condition of continued employment.

SPECIAL REQUIREMENTS

• All positions require drug testing and background check before employment and may require a post-job offer physical.
• Responsible for meeting annual in-service training requirements necessary to maintain certification as a Public Safety Telecommunicator
• Must be able to work a varied schedule

         In accordance with KRS 15.540:

• Must be a US citizen
• Must be a minimum of eighteen (18) years of age
• Must not have been convicted of a felony or other crimes involving moral turpitude
• Must submit to fingerprinting for criminal history check
• Must submit to a pre-employment polygraph test
• Must submit to a pre-employment suitability test

EXAMINATION

Applicants who meet the minimum education and experience requirements will be invited to schedule their CritiCall Personnel Selection System test. The names of those who pass the CritiCall test will be sent to the hiring official. The hiring official may invite you to schedule an interview and if selected to continue in the process, you will complete the Kentucky Law Enforcement Council's (KLEC) Suitability Screening in Richmond, KY. Applicants will undergo further examinations to include a polygraph and extensive background check.

HOW TO APPLY

Submit LFUCG electronic application through lexingtonky.gov/jobs and attach/upload applicable documents to verify your education, training, certification/license(s), or DD214 (for military preference with appropriate discharge) by filing deadline date. 

RESUMES CANNOT BE SUBSTITUTED FOR THE APPLICATION, but are highly encouraged to be attached/uploaded to the application. 

Please note that the section titled "Application Questionnaire" has to be completed every time a new or revised application is submitted.  Even if other information is pre-filled, the Questionnaire does not transfer.

***APPLICANTS WHO FAIL TO COMPLETE THE ELECTRONIC APPLICATION IN ITS ENTIRETY WILL NOT BE CONSIDERED FURTHER***

CLOSING STATEMENT

Lexington-Fayette Urban County Government offers an outstanding benefits package.  Links to our most popular benefits are below:

• Health and wellness benefits:  lexingtonky.gov/working/employee-handbook#chapter-3-health-and-wellness-benefits
• Paid and unpaid time off benefits: lexingtonky.gov/working/employee-handbook#chapter-4-paid-and-unpaid-time-off-benefits 
• Direct deposit is required of all employees.

The LFUCG is an Equal Employment Opportunity (EEO) employer, and as such is committed to nondiscrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation or gender identity in hiring, promotion, discharge, pay and other aspects of employment.

CONTACT INFORMATION

For further information, call, e-mail, or visit:

Division of Human Resources
200 East Main St.
Lexington, KY 40507

Phone: (859) 258-3030
Website: lexingtonky.gov/jobs
E-mail: jobs@lexingtonky.gov