Operations Manager
Organizational Background
The Greater New Orleans Foundation has been a trusted philanthropic leader in the 13-parish Greater New Orleans region for nearly 100 years. Our vision is to create a vibrant, sustainable, and just region for all and our mission is to drive positive impact through philanthropy, leadership and action. As a community foundation, our resources are comprised of charitable funds established by individuals, businesses and organizations with a passion for charitable giving and a deep commitment to the Greater New Orleans region. As a civic leader, we bring together passionate people from nonprofits, business, government, and philanthropy to address our region’s greatest challenges.
The Foundation is an inspiring, engaging, challenging, thought-provoking, diverse and dynamic place to work and advance your career. We pride ourselves on investing in high quality staff members and encouraging success by allowing individuals the opportunity to both contribute and enhance their skills and talents as well as to share their unique perspective as we address community challenges. Our workplace environment nurtures a diverse team and results in a broad base of staff knowledge and talent.
Position Summary
The Greater New Orleans Foundation seeks an Operations Manager who will manage and lead a wide range of responsibilities across the Greater New Orleans Foundation’s day-to-day Human Resources (HR), Facility Operations, and Information Technology (IT) functions. While we anticipate this hybrid role will devote 40% of time to HR activities, 40% of time to facility operations activities and 20% of time to IT activities, actual allocation of time may vary from week to week, depending upon priorities and demands.
Specific responsibilities include but are not limited to:
• Manage and increase the effectiveness of the organization’s HR, IT and facility operations functions, through improvements to each function, as well as coordination and communication with staff, as outlined below:
Human Resources (HR) duties:
• Implement and maintain clear, responsive, and accessible HR systems (employee relations, recruitment/retention, benefits management, payroll, orientation) for all staff;
• Serve as the primary point person for benefits management issues and needs for GNOF staff including: managing benefits, evaluating cost-effectiveness of benefits, proactively developing resources for benefits and processes; and developing and conducting periodic trainings on HR policies, procedures and benefits;
• Manage organizational recruitment efforts, including advertising open positions, coordinating interviews, conducting reference and background checks, and drafting offer letters;
• Maintain payroll services and processing including: processing attendance and payroll data and reporting to payroll services;
• Remain aware of industry standards and best practices in HR management and proactively develop recommendations for integration into current policy and practice;
• Identify, recommend, and implement operational improvements to streamline HR processes and procedures;
• Ensure compliance with federal, state, and city regulatory laws, guidelines and standards, including equal opportunity employment and anti-discrimination laws and policies;
• Prepare materials as required for agency audits and benefits renewals;
• Ensure accurately and confidentiality of data stored in employee files.
Facility Operations duties:
• Oversee operation and maintenance of the GNOF facility;
• Serve as the primary manager for a wide range of vendors including, but not limited to the following types of firms:
o Custodial, landscape, facility alarm, printer, external event vendor, catering, building engineer, architectural, and general contractors
• Lead vendor management efforts for the aforementioned types of firms and ensure services are delivered as contracted;
• Manage the scheduling, use, staffing, set-up and tear down of the Foundation’s meeting rooms by both internal and external partners;
• Serve as the onsite logistics manager for special events, which may, from time to time, include evening and weekends;
• Manage interactions with the GNOF insurance broker;
• Oversee annual required facility inspections as well as all required permitting work;
• Manage the organization wide inventory process;
• Serve as the primary manager to ensure building security;
• Work in conjunction with leadership team and outside consultant to develop, adapt, and support necessary building and process modifications related to COVID-19 restrictions.
Information Technology (IT) duties:
• Serve as the primary manager of outsourced IT vendor as it relates to computer hardware, software, internet connectivity, and phone capabilities;
• In coordination with outsourced technology provider, establish and maintain clear, responsive, and accessible IT systems for staff;
• Coordinate with IT consultant to create and facilitate orientation trainings for new staff and training on new systems and standards;
• Lead initiative to increase technological training opportunities for staff across a wide range of applications;
• Manage the organization wide inventory process for all technology hardware.
Staff Supervision duties:
• Provide effective supervision of the Receptionist/Administrative Assistant;
• Delegate aforementioned duties and responsibilities in the most effective manner possible while monitoring work output, timeliness, and quality.
General Duties:
Because of the fluid and evolving nature of work at GNOF, the Operations Manager may, from time to time, be asked to take on other assignments not covered in this job announcement. The Operations Manager is expected to demonstrate openness and flexibility when asked to take on these new assignments.
Requirements
• Bachelor’s degree required;
• A minimum of 2 years of demonstrated experience in the human resources field;
• Proven work experience as Operations Manager or in similar role;
• Knowledge of organizational effectiveness and operations management;
• Excellent communication skills;
• Vendor management experience;
• Proven ability to work with diverse communities, leaders and staff;
• Sense of discretion and high degree of professionalism;
• Strong analytical and problem solving skills;
• Flexibility to adjust and contribute to continually evolving work situation and changing priorities;
• Excellent computer skills and proficient with MS Office applications, particularly Excel.
Benefits:
The Greater New Orleans Foundation prides itself on offering a best-in-class benefits program to attract and retain best-in-class employees. Benefits include, but are not limited to, a top-tier health, dental and vision care offering: long-term and short-term disability, life insurance, supplemental life insurance, and flexible health and childcare spending accounts. Additionally, the Foundation is proud to contribute 8% to every employee’s 403(b) plan, regardless of employee contribution level.
To Apply:
Please send cover letter, resume and three references to:
Eric Seling
VP of Finance and Operations
operations@gnof.org
DEADLINE TO SUBMIT RESUME: JULY 30, 2021
The Greater New Orleans Foundation is an equal opportunity employer. There is no discrimination with regard to hiring, assignments, promotion or other conditions of staff employment because of race, creed, color, religion, veteran status, national origin, age, sex, marital status, sexual orientation or a disability not pertinent to the assigned job.