Program Support Specialist
Coast Community College District
Program Support Specialist
Job# D-008-19
Salary: $63,218.00 - $85,230.00 Annually
Deadline: 09/12/18
Full job description and OFFICIAL application available ONLY at: https://www.governmentjobs.com/careers/cccd/jobs/2173055/program-support-specialist?page=2&pagetype=jobOpportunitiesJobs
Summary
Provides programming, technical, analytical and functional support to a system which is both a degree audit and online student educational plan software and analytical tool supporting accurate reporting of course transfer credit, degree/certificate evaluation, course scheduling, and enrollment projections. Reviews, analyzes, and updates program, degree, certificate, and transfer requirements to ensure that the degree audit system is maintained with the most accurate information.
Distinguishing Career Features
The Program Support Specialist is a senior-level technical position that combines information technology and advanced technical and functional knowledge, and troubleshooting of degree audit software to ensure the degree audit system is maintained with the most accurate information and capability of assessing students' academic progress and completion. Advancement to this position requires the ability to use degree audit system tools to enhance the accuracy of the audit and confirmation process.
Essential Duties and Responsibilities
Specific duties may vary among departments and jobs. Incumbents typically perform a substantial portion or all of the following kinds of duties:
• Administers and maintains an integrated system to facilitate accurate reporting for course transfer credit; degree/certificate evaluation; course scheduling; and enrollment management projections.
• Provides technical and functional support for the degree audit and student education plan software including testing and programming, assisting Information Technology staff with patches and updates, writing and updating technical documentation, and creating and maintaining reports.
• Encodes the course and other requirements of the three colleges in the District for programs, degrees, certificates and transfers using the system tools to scribe data into the degree audit system, accurately and within set time parameters. Troubleshoots interface issues between the degree audit and other systems.
• Prepares the degree audit software using the proper coding, scribe blocks, and tests to verify functionality and compliance with the rules for academic progress and completion.
• Identifies, collects and assembles source documents from appropriate college and District office divisions and analyzes degree, certificate, transfer, and program of study completion requirements to determine how to scribe it into the degree audit system using the Scribe tools.
• Collects and updates information on program, degree, certificate, and transfer requirements from other agencies, colleges, and universities.
• Works with appropriate staff to create and maintain an inventory of, and track external college catalog articulation information in the District enterprise resource planning system (Banner).
• Serves as a liaison between District Education Services and Technology office and appropriate units at the colleges, and on matters concerning the degree audit and student educational plan system.
• Responds to questions from the colleges and District Office concerning the degree audit system, course encoding requirements, or web audit outputs.
• Provides assistance to faculty and staff in the interpretation of articulated coursework and degree audits.
• Provides technical assistance to various departments and responds to user inquiries to resolve issues in a timely manner.
• Performs test audits or transfer coursework data entry to ensure accuracy of articulated coursework. Translates policies into degree audit tools for supporting curriculum planning, advising, and graduation requirements.
• Performs other duties as assigned to accomplish the objectives of the position.
Qualifications and Physical Demands
Minimum Qualifications
Knowledge and Skills:
The position requires working knowledge of District/College policies, procedures, and requirements related to completion of degrees, certificates, and transfer, including those policies dealing with grades, repeats, withdrawals, duplicate courses, equivalents, graduation assessments, and transfer articulation. Requires working knowledge of the content, layout, and codes used by colleges in catalogs, course descriptions and course numbering systems. Requires in-depth knowledge of and skill at using student information systems used for degree audits and student educational plans. Requires working knowledge of scribe tools and coding languages. Requires working knowledge of the procedures and methods involved in the evaluation of student records and transcripts. Requires a working knowledge of curriculum and course evaluation standards. Requires sufficient English language skills to prepare technical documentation of work processes and write reports. Requires sufficient human relations skills to work collaboratively with staff, faculty and representatives of other higher education institutions, resolve problems, and explain technical and procedural concepts. Requires sufficient math skills to compute sums, portions, statistics, and ratios.
Abilities:
Requires the ability to perform the essential duties of the position related to the software programs that support evaluation of student records which determine graduation and transfer eligibility and certification of general education requirements. Requires the ability to learn and utilize the degree audit software to define basic course rules, subset rules, qualifiers, equivalencies, so that program users at the student services levels can access data and complete evaluations. Requires the ability to use tools to add and edit data, and queries to produce custom reports. Requires the ability to analyze system processes and procedures and make recommendations to increase efficiencies. Requires the ability to learn and apply the use of course, non-course, subset, and conditional statement rules, reserved words, and other terminology to facilitate subject search in data warehouses. Requires the ability to learn, understand, and translate basic course rules and qualifiers. Requires the ability to parse block requirements and assign database tags.Requires the ability to review, write, and update scripts for new catalog requirements. Requires the ability to provide training and technical support to the degree audit system users. Requires the ability to write reports and communicate effectively with technical and functional users.Requires the ability to maintain a high level of accuracy and attention to detail. Requires the ability to work collaboratively with management and faculty to map, verify, and enter articulation agreements. Requires the ability to maintain confidentiality of student information. Requires the ability to organize work to meet deadlines.
Education and Experience:
The position typically requires a Bachelor's Degree in Computer Science A minimum of three (3) years' experience in maintaining an automated management information system and/or web design. An Associate's degree may be accepted and along with five or more years of advising, enrollment, or IT applications support experience may substitute for extended experience. Or, any combination of education and experience which would provide the equivalent qualifications for this position.
Licenses and Certificates:
May require a valid driver license.
Coast Community College District is an Equal Opportunity Employer