Premier Support Analyst
Orangepeople
New York, NY
Premier Support Analyst
Orangepeople
New York, NY
Expired: 11 days ago
Applications are no longer accepted.
- Vision , Medical , Dental , Retirement
- Full-Time
Job Description
Company Info
Job Description
Responsibilities:
Benefits:
About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
The Premier Support Analyst provides a distinctive technical support experience that resembles retail / hospitality/concierge services, through individual, advisory, and comprehensive interactions with Company Cast Members and partners. If you're ready to embark on an exciting journey where your technical expertise and passion for customer service are valued and rewarded, we encourage you to apply for the Premier Support Analyst role today. Let's build the future together!
Responsibilities:
- Provides a friendly response and ownership of issues and requests presented by walkup customers.
- Real-time Interactions will be face-to-face as well as via instant message platforms, phone, email, etc.
- A well-developed sense of urgency and comfort with multitasking.
- Document and report on all work performed on behalf of customers in the form of tickets and reports.
- Maintain fluency in OS (Operating Service) imaging, software installs, and configuration, account management, and all other relevant aspects of consumer technology.
- Facilitate exact hardware and software inventory information.
- Work with appropriate partners to expedite, escalate, and resolve issues impacting user productivity.
- Create status reports and metrics (written and verbal) with emphasis on high-profile issues.
- Adhere to company and business unit policies and standards.
- Establish and maintain relationships with service providers, manufacturers, resellers, and contractors.
- Exercise discretion as appropriate.
- Proactively monitor, assess, and address business requirements.
- Create support and informational documentation as the need arises.
Work Experience:
- 2+ years of progressive experience in an IT-related field.
- 2+ years of progressive experience in customer service Retail or hospitality experience is a plus.
- Enthusiasm, resilience, and a great attitude.
- Friendly and approachable demeanor and professional presentation.
- Superior customer service and people skills.
- A well-developed sense of urgency and comfort with multitasking.
- Fluency with TCP/IP networking concepts.
- Proficient in both Apple and Windows OS and ecosystems.
- Excellent verbal, written, and presentation skills.
- Ability to interact effectively at all levels of the organization.
- Strong focus on customer, quality, and results.
- Enjoy working on a team and sharing responsibilities.
- Advanced technical skills with emphasis on troubleshooting applicable to Apple, and Windows physical and virtual setups.
- Attention to detail.
- Ability to work on tasks and projects with minimal supervision.
Preferred Qualifications:
- Retail or hospitality experience is a plus.
- Linux/Unix experience is not required but is a plus.
- Enterprise technology experience is a plus.
- Apple certification is a plus.
Required Education:
- BS or BA degree in a related field or exp.
Benefits:
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
- We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
- The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.
Additional Responsibilities:
- Participate in OrangePeople monthly team meetings, and participate in team-building efforts.
- Contribute to OrangePeople technical discussions, peer reviews, etc.
- Contribute content and collaborate via the OP-Wiki/Knowledge Base.
- Provide status reports to OP Account Management as requested.
About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
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