Access Coordinator - Bilingual English & Spanish

We are seeking an Access Coordinator to provide assistance to members about ACCESS Florida program (Food Assistance Program, Temporary Cash Assistance and Medicaid Program) and assist on how to apply or renew it. As a Florida access community partner, the representative is required to provide the services to all public inquiring about them.

• High School diploma, Certificate of Attendance, Certificate of Completion, GED, or equivalent is required.
• Working knowledge of Microsoft Office applications.
• Medical terminology knowledge preferred.

N/A

ABILITIES/SKILLS

• Excellent communication skills.
• Bilingual in English and Spanish, required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Explains, orients, and assists the members about ACCESS Florida program (Food Assistance Program, Temporary Cash Assistance and Medicaid Program) and assists on how to apply or renew it.
• Orients, supports, and assists to fill out certain governmental programs, such as: naturalization, citizenship, Medicare part D, housing, telephones, electricity, etc.
• Greets new or potential patients, shows the wellness and medical centers.
• Supports to maintain the Wellness Center clean and organized.
• Guides members to exits or provides other instructions or assistance in case of emergency.
• Works well under stressful conditions and treats members with respect.
• Provides informational handouts from county office.
• Completes paper or online applications as requested by customers.
• Provides assistance calling DCF Customer Call Center.
• Prints, faxes, emails, or copies of corresponding documents for customers as needed.
• Explains application process clearly.
• Provides customer assistance for "My Access Account".
• Performs other related or non-related tasks as assigned by Center Administrator.

PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.

FREQUENCY FACTOR TABLE

FUNCTION

FREQUENCY

Walking and standing

More than 75%

Sitting

Less than 25%

Physical Hand and Finger Dexterity (office equip. typewriter, computer)

More than 75%

Close vision the ability to adjust Focus (typewriter and/or computer)

More than 50%

Talking and Hearing

100%

Lifting less than 10 pounds

Frequently

Lifting 10-30 pounds

Seldom

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Described below are typical work environment characteristics encountered while performing the essential functions of the position:

• Moderate to High noise level.
• Clean, well-lit, comfortable climate.
• Fast-Paced environment.

Reasonable accommodation may be made to allow individuals with disabilities to perform the essential functions of the position.