Collections Specialist

Who We Are

We are a growing public accounting firm (top 25 in Virginia, as measured by the number of CPAs on staff) with a great reputation in the business community, diversified practice and a high-tech work environment. We have received the ‘Best Places to Work’ designation from both Virginia Business magazine and Accounting Today and have been named a Top Workplace by the Washington Post. We are an independent alliance member of BDO national accounting firm.

KWC specializes in providing tax, audit, accounting, and business advisory services for privately held businesses, individuals, estates, trusts, nonprofit organizations, and employee benefit plans. Our diverse client base includes industries such as professional service firms, government contractors, nonprofits, real estate, construction and specialty contractors, and healthcare providers.

Why KWC?

We offer a highly competitive compensation package, excellent opportunity for career growth/promotion, flexible work schedules, ability to work remotely, work-life balance and a great team environment, where people care about each other and recognize each other’s achievements on a regular basis. Founded in 1983, we are a well-run firm, consistently recognized as a top workplace by our staff members.

Benefits We Offer

KWC offers a competitive compensation package with benefits that include health, dental and vision coverage, 15 days of PTO to start, 12 paid holidays, a 401(k) plan with 3% contribution each year, and company-paid life, short-term and long-term disability insurance. Other benefits include free parking, flexible summer hours, with some ability to work remotely. Meals and snacks are offered during the tax busy season. “Dress for your day” is the business casual attire chosen by staff, based on the daily schedule. Flexible work schedule is also available year round.
Position Overview:

KWC is growing rapidly and is searching for experienced candidates for the position of Collections Specialist. This is a newly created position at KWC. This is an excellent position for someone with experience doing collections in the professional services industry. In this role you'll be interacting with our customers daily by phone and email providing superior service related to status of accounts, payments, and other concerns.

Essential Functions:

• Monitor the firms’ accounts receivable and identify overdue accounts.
• Contact clients with overdue accounts and attempt to either collect the overdue amount or establish a payment plan.
• Maintain log of activity related to contact with clients who have delinquent accounts and payments collected.
• Work closely with the Principals and the Controller of the Firm on collection efforts and provide regular updates and reports on the status of unpaid accounts and any repayment progress.
• Reduce overall the delinquency rate to maintain industry average or better days in Accounts Receivable for the firm.
• Strive to maintain excellent client relations through professional conduct.
• Assist with automation and consolidation of accounts receivable trough payment portal platforms.
• Assist with developing and Improving collection strategies.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum requirements:

• Minimum 3 years of collection/billing experience in the professional services field preferred
• Bachelor’s degree in accounting or related field
• Knowledgeable of applicable state, federal and tax laws
• Proficient with Microsoft Office Suite or similar software with the ability to learn new or updated software

Other Skills / Abilities:

• Must be detail-oriented, thorough and organized
• Professional image and positive attitude
• Team player that wants their voice heard and is receptive to constructive feedback
• Excellent customer service skills
• Strong negotiating skills
• Ability to work in a paperless environment
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Extensive knowledge of office administration, clerical procedures, and recordkeeping systems

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional lifting of boxes and/or paperwork up to 25 pounds.