Host

Cowiche Canyon Kitchen and Icehouse

Yakima, WA

Expired: 11 days ago Applications are no longer accepted.

$17 to $18 Hourly
Part-Time

Job Description

Benefits:

Active Management Team
Teamwork
Room for Growth
Employee discounts
Flexible schedule

A Host is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position.

Typical responsibilities:

Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table.
Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.
Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
Handle guest complaints or issues professionally or bring them to the manager when necessary.
Assist in coordinating reservations and managing the wait list.
Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
Monitor and manage smooth and efficient table turnover.
Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.
Uphold high standards of cleanliness and hygiene throughout the restaurant.

Useful qualifications:

Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
Exceptional interpersonal and communication skills to interact effectively with guests and team members.
Strong organizational and multitasking abilities to handle high-volume situations efficiently.
Ability to remain calm and composed under pressure, providing excellent service even during busy times.
Knowledge of restaurant operations and familiarity with reservation systems is a plus.
A positive and friendly demeanor.
Flexibility to work evenings, weekends, and holidays as per the restaurant's schedule.