Manager, Account Management - SMB

EMARKETER

New York, NY

Expired: 14 days ago Applications are no longer accepted.

$100,000 to $110,000 Yearly
Vision , Medical , Retirement
Full-Time

Job Description

EMARKETER is seeking a Manager, Account Management in our Account Management function to lead a team as part of our SMB/Mid-Market business.

At EMARKETER, we're passionate about our customers' experience and ability to leverage our research and insight to make strategic decisions. As Manager, Account Management - SMB, you will be responsible for managing a team of Account Managers to their fullest potential by coaching them to maximize growth opportunities in the fastest growing segment in our business. You will report directly to the VP, Account Management and work closely with the rest of the Account Management leadership team.

The Ideal Candidate is:

A strategic thinker: You are always thinking of how your accounts can maximize spend and partner with key stakeholders across the business to make those strategies realized.
A dedicated coach: You love to manage and develop sellers, driving high performance through predictable and consistent coaching, meeting cadences and performance reviews
A skilled negotiator: You are tactful when it comes to meeting clients' needs while maximizing results and imbed your knowledge to your team.
A growth-focused operator: You constantly think about scalable ways to retain and grow spend in the client base.
A committed seller: You attach yourself to a portion of your team's territory to mitigate risk and protect ACV

Key Responsibilities:

Manage, coach and grow a team of Account Managers who own a diverse array of SMB logos within the EMARKETER portfolio
Develop strategies to retain and grow the existing bookings within the team's assigned accounts
Own responsibility for your own individual book of business/accounts and a team upsell quota
Actively coach a team of Account Managers to their full potential leveraging high-performance team management strategies and tactics
Partner with Account Management leadership, including your peers, and sales operations to analyze customer satisfaction and health scores in order to categorize accounts (growth, risk, etc.)
Proactively address growth opportunities as well as customers at risk for churn; positively impact customer health
Develop strategies to maximize Client Engagement, support Client Lifecycle strategy and maximize Client Renewal Growth and Retention using both automation and traditional sales efforts
Manage subset of team's assigned accounts to increase average renewal rate to 80%
Work with direct reports to address customer objections, including renewal or upsell negotiations
Work with sales enablement to train and develop team members on new programs or processes

Desired Skills and Experience:

Track record of success as an individual contributor
Experience successfully managing a team to achieve/overachieve specific goals and metrics with similar growth and retention expectations
Experience with SaaS solutions, research, media, agencies, marketing & advertising, retail & ecommerce, or financial services companies
Experience with strategic account planning across a high volume territory of SMB clients

Salary and Benefits:

Base salary: $100,000-$110,000 (dependent on skills & experience)
Competitive commission plan
Medical, health & vision
401k plan with match
Additional benefits including commuter benefits, phone reimbursement, gym membership discounts etc.

About EMARKETER:

EMARKETER is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.

At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. Insider Intelligence is committed to corporate transparency through regular business updates and an always-open line of communication. Our employees embody our core values of effectiveness, curiosity, excellence through iteration, efficient communication, and diversity and inclusion.