Service Coordinator/ Admin Assistant
- $27 to $28 Hourly
- Other
Need someone who is extremely competent with computer software & that has strong organizational skills.
Description:
High School or equivalent 3 years experience in customer service/dispatching.
Proficient with computers, Windows applications (Oracle experience a plus).
The qualified candidate will be an integral part in the continued success and growth of the Service Department.
This position requires a high energy level with a focus toward customers and a strong desire to succeed.
Good organizational skills, attention to detail and excellent communication skills are required.
Scheduling general service calls, preparing and invoicing service calls.
Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
Duties:
Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
· Communicate with our Service Resource Center for all service calls.
· Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
· Reassign work as needed, making judgments based on current workloads & priorities.
· Regular contact of customer to communicate status changes.
· Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
Address
IMS People
Rocky Hill, CTIndustry
Business
Get fresh Service Coordinator/ Admin Assistant jobs daily straight to your inbox!
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.