Tier 1 Network Support Specialist
- Medical , Dental , Paid Time Off , Retirement
- Full-Time
Tier 1 Network Support Specialist
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Network Support Specialist. This is a full-time benefitted hybrid position based in the New Carrollton, MD area. This is a night shift opportunity with weekend support.
Roles and Responsibilities
- Actively monitor and analyze network outages using network monitoring tools such as HP Network Node Manager, eHealth, Riverbed Tools, and Statseeker
- Use tools to identify root causes, isolate problems, create tickets and escalate to Level 2 & 3 for resolution
- Provide regular status updates and reports
- Additional duties as assigned
Requirements
- Six months professional work experience
- No experience needed with a vocational technical school certificate (exp: CompTIA Network+)
- Basic user knowledge of Microsoft Windows
- Basic user knowledge using Microsoft Office suite
- Strong written and oral communication skills are required
Benefits
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.
Some of our competitive benefits include:
- Medical and dental coverage
- 401k plan with employer contribution
- Paid holiday, vacation, and sick leave
- Metro-check program
- Tuition reimbursement
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