Bilingual Medical Customer Service Representative

Position: Bilingual Call Center Representative

Pay: $17 - $18 (Based on experience)

Job Type: Full-time

Hours: M-F, 8AM - 5PM

Location: Katy, TX 77449 (100% Onsite)

A Day in the Life:

A Medical Customer Service Representative provides empathetic and efficient assistance to patients, addressing inquiries, scheduling appointments, and ensuring a positive experience with healthcare services. This person will also be translating for Spanish speaking patients.

• Working all inbound calls from patients with a variety of questions
• Scheduling any patients for their appointments
• Familiar with all insurance carriers, government and commercial
• Transferring any calls to a different department if necessary
• Ability to answer any patient questions and work within EMR system (ECW)
• Verifying all demographics for patients and accessing medical records if necessary
• Translating calls from English to Spanish and vice versa

Requirements:

• Comfortable and familiar with call center environment - 1 to 2 years of experience
• MUST be Bilingual in Spanish
• Strong customer service skills

Why choose Addison Healthcare?

• Benefits: You are eligible for medical, dental, vision insurance benefits AND 401K match
• Bonuses: You are eligible for monetary bonuses
• Permanent Employment: The majority of Addison Healthcare job openings lead to potential permanent employment
• Connections: You are connected directly with hiring managers from hospitals, physician groups, and healthcare consulting companies
• Options: You are presented multiple employment location options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
• Confidential: Your career search is confidential and your resume is not online
• Feedback: You receive immediate feedback on your candidacy for jobs
• Urgency: Your level of urgency to find your next career matches our level of urgency

Key Words: Customer Service, Answer Phones, Copay, Insurance Verification, Scheduler, Communication, Problem Solving, Call Center, Data Entry, Time Management

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.