Customer Support Representative

At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with a rich domain expertise and robust compliance norms.

Our four-prong approach of an excellent management team coupled with detailed eye for processes, experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Employer paid life insurance.
• Employer paid short-term and long-term disability.
• Voluntary additional life insurance
• Employee Assistance Program
• 48 hours of sick time after three months
• 80 hours of vacation time after six months
• $400 referral bonuses

This position is a collections and account management role.

Principal Responsibilities:

• Coordinates the resolution of incidents and pended open incidents, initiation of appeals, including the verification of demographic and insurance information, when needed.
• Pursues insurance carriers by placing phone calls, documenting all work performed.
• Works client requests that come in via email in a timely manner and provides updates.
• Providing clients assigned World-Class service.
• Resolving issues related to product system features, functionality.
• Retain clients by monitoring Medusind performance and overall account analysis.
• Develops and maintains effective client relationships to ensure the provision of services rendered are in line with client expectations.
• Manages client expectations by effective communication of services parameters, client responsibilities, and impact of decision making to the provision of service.
• Provides customer service by responding to client requests and questions and resolving client issues within established service levels and committed timeframes.

Qualifications:

• Previous medical billing experience, with multiple specialty experience preferred.
• Previous experience with private, government, and workers’ compensation insurance companies a plus
• Strong verbal, written, organizational, and interpersonal skills.
• Ability to organize and prioritize workload to manage multiple tasks, and to meet deadlines.
• Ability to change tasks as needed for urgent issues.
• Ability to work with individuals at all organizational levels.