Solutions Engineer - Software IoT

Rigado

Portland, OR

$70,000 to $110,000 Yearly
Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

Solutions Engineer - Software IoT

Remote, Hybrid or In-Office in Oregon 8AM-5PM PST

We are set up for remote employees working in OR, CA or KY.

Our company:

At Rigado, we challenge ourselves to be curious and creative, while having fun working as a team. Come join us on our mission to bring new technology and innovation to the markets we serve.

Solutions Engineer:

Rigado is looking for an entry level or junior Solutions Engineer to partner with our Solutions and Engineering teams in the definition, design, delivery, and support of large-scale Commercial IoT projects.

The Solutions Engineer is a member of the Rigado Customer Success organization collaborating with Sales, Product/Engineering, and directly with customers to support customers deployment and use of the Rigado platform. This individual will have a broad understanding of the Rigado solution, IoT ecosystem vendor solutions, industry best practices, and technology integration, demonstrating expertise and delivery of functional and technical solutions for our top tier customers.

This individual will also provide expert knowledge to customers through conducting detailed technical discovery and troubleshooting of issues. They will be responsible for providing feedback to Product Engineering with opportunities to contribute to Product to address issues and add new features to improve the Product. This role will also work with customers to successfully plan, deploy and support pilot deployments, guiding customers through to production.

Key Skills:

Experience with Networking; understanding the TCP/IP stack including DHCP requests, DNS, routing etc.
Experience compiling software for Linux. Bonus if you have experience with Ubuntu Core and/or the snapcraft ecosystem.
- Note that we don’t need you to be a software engineer, but experience building and troubleshooting open-source software is a great start.
Self-sufficient with a high degree of autonomy and a passion for working within a dynamic startup-like environment
Deep technical troubleshooting – Reading logs, looking at diagnostics to piece together the story of what is going wrong

Relevant but not required Skills:

Experience with wireless protocols (especially Bluetooth Low Energy and 802.15.4)
Familiarity with TLS and x509 certificates
Familiarity with Docker and containerization deployment and management
Familiarity with MQTT protocol
Experience with Microsoft Azure and specifically Azure IoT Hub and Azure DPS
Experience with AWS and specifically AWS IoT Core

Responsibilities:

Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Talk clients through a series of actions, either via video conferencing, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues in parallel
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals

Base Qualifications:

Linux and basic scripting experience
Experience using networking debugging tools such as ping, traceroute, and curl
Ability to prioritize tasks and to delegate them when appropriate
Excellent customer service skills: in-person, on a video call, and written
Proficient with: Microsoft Office Suite (SharePoint and Excel, specifically)
Knowledge of JIRA

Education and Experience Requirements:

B.S. Degree, preferably in a technical field. OR, 3+ years working in tech, in a similar capacity.

2+ years of on-the-job-experience in customer service (before, during and/or after educational experience).

Benefits:

Health Insurance (Vision, Dental, Medical)
20 days of flexible paid time off (FTO) per year
13 company holidays
401K - 3% company contribution
Wellness reimbursement up to $100/month
Annual salary is commensurate with experience

Company Description

Rigado is powering the Unified IoT Network for leading global enterprises including retail, offices, pharmaceuticals, and logistics providers. Our products connect millions of IoT sensors and devices to a network of partner cloud applications, helping businesses automate their operations and improve customer experiences. Check us out at www.rigado.com

Rigado provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rigado complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Rigado expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rigado's employees to perform their job duties may result in discipline up to and including discharge.

Rigado was founded in 2010 and is headquartered in Salem, Oregon, USA.

Why Work Here?

Rigado Powers Unified IoT Networks for Leading Global Enterprises. Our teams love what they do, and are looking for YOU to join the effort!

Rigado is powering the Unified IoT Network for leading global enterprises including retail, offices, pharmaceuticals, and logistics providers. Our products connect millions of IoT sensors and devices to a network of partner cloud applications, helping businesses automate their operations and improve customer experiences. Check us out at www.rigado.com Rigado provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rigado complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Rigado expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rigado's employees to perform their job duties may result in discipline up to and including discharge. Rigado was founded in 2010 and is headquartered in Salem, Oregon, USA.