Customer Service Representative

Dawson

Groveport, OH

Expired: 10 days ago Applications are no longer accepted.

Job Description

Customer Service Representative

Education / Publishing

$43,680 Annually

Permanent Opportunity

Monday-Friday, 9:00am-5:30pm

Groveport, Ohio (onsite)

What the position offers:

What you’ll be doing:

Interact directly with internal departments and outside vendors to track shipments to ensure delivery requirements are met
Responsible for making direct contact with customers to ensure order and delivery satisfactions were met and if not, quickly resolve any issues
Monitor and respond to info emails through the ticketing system
Monitor and resolve order concerns through the ticketing system by collaborating with order processing and warehouse
Investigate and resolve missing product requests on time
Provide tracking information to customers as a follow-up
Assist in answering calls from our customer service toll-free number
Enter sales orders for digital trials and pilots promptly
Work with customers requesting product returns, create call tags and collaborate with the receiving department to transact timely and issue credits
Communicate directly with customers via email and phone
Develop a full understanding of new and existing company product lines
Develop working knowledge and familiarity with sales support site, all websites
Build relationships and provide support to sales representatives and company support personnel for key assigned territories
Provide team members support to resolve customer issues

Who we’re looking for:

Minimum Education: Associate degree or 2-3 years of equivalent work experience
1 to 3 years in customer service with excellent oral and written communication skills
Detail-oriented with highly accurate data entry skills; excellent analytical skills
Expertise in Microsoft Excel and other MS Office applications
Outstanding interpersonal skills; polite and customer service-oriented
Must be able to work in an energetic, fast-paced, and sometimes stressful environment, and can juggle multiple projects simultaneously
Enjoy learning about new technology and new software applications
Need to be mature, career-minded, flexible, and open to change

#ZR

Address

Groveport, OH

USA

Business