Account Manager

CAREER OPPORTUNITY

Account Manager

Last Updated: 2022-02-08

Combine your love of technology, sales, and helping people find creative solutions to their business problems by being part of a team where you make a difference. The Account Manager role is a challenging and rewarding position that enables you to use your experience and diverse technical background in a corporate environment set-up for you to succeed. Full-time office position in Shelbyville, Kentucky.

About Runner EDQ

Founded in 1997 and headquartered in Shelbyville, Kentucky, Runner Technologies, Inc. (Runner EDQ) is a community-owned software company specializing in the integration of address verification and data quality solutions for enterprise systems. The company’s integrated address verification solution, CLEAN_Address® is utilized by more than 600 enterprise customers from higher education institutions, government, corporate, and non-profit organizations. Runner EDQ components, methodologies and utilities allow it to seamlessly integrate its solutions into the most complex applications providing data quality services while maintaining the core application's base functionality and upgradability.

About Runchero Federation of Communities

The Runchero Federation of Communities is the steward for all the Runner Technologies and Runchero community resources.  With a planetary vision of one unified planetary species…living peacefully within interconnected communities, sharing knowledge, resources, and solutions for the betterment of all life on planet earth, we strive to fulfill our planetary mission to develop and promote solutions for 100% of humanity.

When you join Runner EDQ, you will enjoy the benefits associated with being a member of our Runchero community.  With over 1000 acres of land on three contiguous farms in Shelbyville, Kentucky, over 850 acres of land near Springfield, Kentucky, and its Runchero CREA (“Creative Studio”) center in downtown Shelbyville, the Runchero brand of companies can offer its members the opportunity to enjoy camping, fishing, swimming, trail riding, and interactions with the cattle, horses and goats on its community land.  The Runchero CREA center provides community members the opportunity to explore their passions through our game, music, art, and technology labs.

Overview

Runner EDQ is looking for an Account Manager to become a fundamental member of our Sales Team. You must enjoy working within a team environment and possess skills in working with existing accounts and completing sales for new clients. The Account Manager will become an expert in knowing Runner EDQ’s products and services and need to be able to make targeted presentations for current and future clients. We are very interested in individuals who have a track record of finding solid solutions to unique problems, and who thrive in challenging situations.

Roles & Responsibilities

The Account Manager will be part of our Sales Team and responsible to oversee a portfolio of assigned accounts/clients/verticals, develop new business from existing clients, and actively, through various tools, seek out new sales opportunities. You will liaise with a cross-functional internal team of Development, Marketing and Customer Success team members to ensure our customers have a high-quality professional experience. You will also need to be able to answer client’s queries and identify new business opportunities. Familiarity with customer recruitment software (CRM) and ERP systems is a must along with either Google Workspace or Microsoft Office applications. This role does require a dedicated individual who will be able to meet ambitious individual and team-wide sales quotas.

General Duties 

• Oversee assigned accounts/clients/verticals and develop new business from them
• Actively seek out new sales opportunities through leads brought forth
• Develop new business opportunities with existing clients by promoting new and existing company products and services
• Contacting clients to understand their requirements and work on a continuing sales plan
• Schedule and perform product demos with clients currently in the opportunity phase
• Begin the sales negotiation process with clients and work with Sales Team leaders to finalize and close sales opportunities
• Maintain and update data within various systems including the company’s CRM system
• Ensure prompt and accurate answers to current and future customers inquiries
• Assist with challenging client requests or issue escalations as needed with the customer support team
• Make certain that any pricing that is mentioned at any phase of the Lead to Cash process is communicated accurately
• Collaborate with Sales and Marketing Teams to identify and research new areas of growth
• Forecast and track key account metrics
• Prepare reports on account status

Tasks

• Account Management
• Oversee assigned accounts/clients/verticals and develop new business
• Sales
• Seek out new sales opportunities through leads brought forth
• Customer Service
• Contact current customers to promote new products and services leading to new sales opportunities
• Leads/Opportunities
• Contact leads to develop and pursue these as a sales opportunity
• Products
• Keeps abreast of new products/services and changes to existing products/services
• Success/Retention
• Provide after-sales follow-up along with the Customer Success team to ensure customers are satisfied with our products and services
• Reporting
• Prepare reports on account status and forecast and track key account metrics

Skills Required 

• College or University degree in Business or related field
• Excellent customer service skills that build high levels of customer satisfaction
• Ability to communicate professionally with C-Level and Executive level stakeholders
• Team skills, including the ability to establish and maintain effective working relationships, internally as well as externally
• Excellent listening, negotiations, and presentation abilities
• Proven understanding of sales principles and ability to deliver an excellent customer experience
• Solid experience with CRM Software (Customer Relation Management), ERP Systems, and Google Workspace or Microsoft Office Applications
• Ability to juggle multiple account management projects at a time, while maintaining sharp attention to
• Ability, along with professional tenacity, to reach new qualified prospective accounts to schedule discovery calls
• Excellent organizational and time management skills required

Education Requirements 

• Bachelor’s degree in Business or related field
• 3+ years of relevant experience

Additional Notes 

Runner EDQ offers a competitive salary, benefits, and a fun dynamic working environment. We are an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

HOW TO APPLY 

Please apply via web site: https://runnertech.bamboohr.com/jobs/.

DEADLINE FOR APPLICATIONS: 

End of day, May 18, 2022