Patient Experience Specialist

Description: Full time with flexibility. Patient relations position in an outpatient primary care clinic in Lexington, KY.

This is an opportunity to work in a unique primary care clinic, Downtown Drs. Brown, that has a small volume of patients. This means creating relationships with patients and supporting them through illness, as well as on their path to wellness. No prior medical experience is required, as communication skills and ability to build relationships are the most important skills for this position. Organizational skills and the ability to work effectively and efficiently are also essential. All staff are expected to operate with kindness and professionalism. Our team atmosphere among current staff is strong and we are looking for someone who would want to be a part of that. We look out for each other in addition to looking out for the best interest of our patients.

Work experience in client relations, human resources, teaching, marketing or similar roles would be beneficial. A passion for getting to know people and helping people are essential for the person in this position. A sense of humor and fun-loving spirit would be a bonus!

Responsibilities:

• Educating patients about the model of our practice and signing new patients
• Helping patients navigate the busy, confusing healthcare system
• Scheduling patient visits
• Answering the phone, texting patients, monitoring the phone system
• Requesting medical records
• Scheduling medical tests and specialist visits
• Ordering office supplies, keeping the office organized
• Greeting patients or other visitors when they arrive at the office
• Implementing website updates and creating marketing materials
• Helping create and disperse patient communication (mailers, email newsletter, etc)

Given the small size of our business, this position would offer potential for advanced opportunities and responsibilities over time. We are an office that values all our employees and wants each employee to be able to operate at the top of their skillset. We are open to new ideas and innovations, so this position offers a creative thinker the opportunity to contribute to the evolution of our practice over time.

Pay: depends on experience and credentials.

Schedule: 8:45-2:30/4:30 Monday through Friday.

We are excited to expand our work family and look forward to finding a hardworking, kind professional who fits well with our team!