Residential Coach - Weekend

Her Song

Chattanooga, TN

Part-Time

Job Description

Hiring for Part Time Weekend shift. Saturdays and Sundays from 8AM EST - 8PM EST.

The Residential Coach (RC) provides victim-centered and trauma-informed direct services to survivors of human trafficking within a safe house setting. The RC manages the day-to-day activities in the residential program, helps clients manage calendars and schedules; and assists with daily routines, life-skills training, case management scheduling, and guides participants in programming activities. The RC is part of a multi-disciplinary team providing trauma-informed direct care services and works under the leadership of the Residential Manager.

Responsibilities:

Foster a healthy, safe community living environment
Assist clients in managing a busy daily program schedule
Address and respond to individual client needs
Help clients manage and attend all service provider, legal, and healthcare appointments
Assist clients with all onboarding and learning program guidelines
Daily transportation to the Learning Center, to appointments, and other errands related to programming
Assess and respond to resident crises and conflicts
Follow procedures for documenting client incidents and requests
Assess and manage emergencies according to Her Song's emergency protocol
Monitor the safety and security of the house, including the operation of the alarm system
Participate in the ongoing development of policies and procedures, safety and emergency protocols
Perform various administrative tasks related to documentation, scheduling, and reporting
Updating and documenting client information in the case management software system
Complete all assigned tasks as directed by Residential Manager
Participate in scheduled house meetings that occur during the shift, participate in conference calls, mandatory trainings, monthly residential staff meetings
Provide program support through daily implementation of all residential policies, procedures, and protocols according to Her Song values and operational manuals
Ensure a safe environment for healing by monitoring safety and security systems to minimize risk
Share client care duties as needed including meeting emergency needs or supporting transportation needs at times

Qualifications:

Minimum of 1 year related experience
Mature, flexible, calm, supportive, and resilient with a positive outlook
Organized, able to handle administrative duties
Highly trainable on how to work with clients in a trauma-responsive way
Have a deep commitment to the empowerment of the residents
Ability to work both independently and in a team environment
Excellent communication skills, both oral and written
Proficient computer skills
Knowledge of and experience in supportive or peer counseling, crisis intervention, and conflict resolution techniques
Ability and willingness to de-escalate and provide intervention or help resolve disputes
Ability to steward sensitive confidential information well and demonstrate a commitment to client-centered practices
Ability to maintain a positive, cooperative, and professional attitude at all times and in interactions with other volunteers, staff, and residents
Clean driving record up to three years

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