Sales Operations Lead

PermitFlow's mission is to streamline and simplify construction permitting in $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.

We’ve raised $5.5m+ led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more.

Our team is remote first and consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.

As the Sales Operations Lead at PermitFlow, you will play a pivotal role in optimizing and streamlining our revenue-generating processes. Your responsibilities will encompass various aspects of revenue operations, including strategic planning, data management, system integrations, and cross-functional collaboration. Your goal is to reduce friction in the sales process and enhance productivity. You will help the sales teams establish and sustain growth by identifying bottlenecks through data-driven insights. Your efforts will directly impact the company's revenue growth and market expansion.

Data-Driven Optimization

• Leverage data and technology to analyze and refine current sales processes, using insights to identify areas of improvement.

• Develop and implement strategies that drive continuous optimization in sales performance and productivity, helping PermitFlow exceed its revenue targets.

• Perform data quality assurance for sales compensation, GTM analysis, and forecasting.

Software Management:

• Source, evaluate, and manage software tools and systems that seamlessly integrate with our CRM to support revenue operations and enable scalability.

• Ensure all relevant teams have access to the tools and resources integrated with our CRM, maximizing their productivity and effectiveness.

• Conduct regular audits and troubleshooting to maintain the quality and accuracy of data flowing through the system.

Go-to-Market Processes:

• Lead and enhance core go-to-market processes, creating strategies to optimize the sales funnel, reduce the sales cycle, and drive sustainable revenue growth.

• Collaborate with sales leadership to establish targets and KPIs, then monitor progress to ensure targets are met or exceeded.

• Plan and optimize the sales organization for maximum productivity.

• Oversee lead management, sales automation, training, data analytics, and reporting.

Cross-Functional Collaboration:

• Partner with Sales, Marketing, and Customer Success teams to align revenue-related processes and initiatives within the CRM, ensuring cohesive execution of strategy.

• Facilitate regular meetings with stakeholders to ensure alignment and resolve any discrepancies in go-to-market approaches.

• Serve as a subject matter expert on CRM functionality, providing guidance and training to team members across departments.

Long-Term Vision:

• As the role expands into management, oversee key sales strategy, territory structuring, process optimization, and compensation planning.

• Experience: 5-10 years of total work experience at a tech company.

• CRM Experience: 5+ years of total CRM management, and 3+ years as Salesforce admin.

• Startup Experience: Series A experience, with demonstrated performance in staying with the company, scaling to Series B-C.

• Data: 3+ years of data modeling, data mining, and data quality management experience.

• Tools: Salesforce, HubSpot, Apollo, OpenPhone, Sales Navigator, and Marketing Automation Integrations (e.g. Marketo, Pardot)

• Reporting: Experience creating sales and revenue metrics reports and summarizing key takeaways.

• Strategic Thinking: Ability to think critically and strategically, with exceptional attention to detail.

• Ownership: Entrepreneurial mindset with a strong sense of ownership and accountability. An understanding of business requirements and operationalizing/execution.

• Collaboration: Proven ability to collaborate effectively with cross-functional teams, especially in a fast-paced startup environment.

• Availability: Ability to work from our NYC office 2-3 days a week.

• Competitive salary and equity packages.

• Home office & equipment stipend.

• Flexible working hours and unlimited PTO.

• Health, dental, and vision insurance.

Compensation Range: $108K - $120K