Field Service Technician

Job Description: You will be on the Field Service team as a Field Service Technician/Engineer for Bourn and Koch. Your job responsibilities will be focused on learning the BK products and controls used on our equipment. Your main role will be in the field to complete installation and repair jobs sold by the Bourn and Koch sales team. Outside of tasks and responsibilities, your objectives will include feedback to Bourn and Koch for run-off and installation process improvements and voice of the customer activities to help strengthen Bourn and Koch’s continuous improvements efforts and improve the ability of our team to meet customer needs.

Essential Functions:

• Should have a good understanding of both electrical and mechanical practices as applied to machine tools.
• Providing Service and customer support during field visits or dispatches
• Managing all on-site installation, repair, maintenance, and test tasks
• Diagnosing error or technical problems and determining proper solutions
• 90% Travel
• Quoting hours and materials to complete repairs

Job Duties:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s field procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Shares in achieving company goals.
• Ensures Bourn & Koch quality standards are being met in area of responsibility.
• Uses electrical knowledge to troubleshoot any wiring errors on machine.
• Uses mechanical knowledge to troubleshoot/diagnose problems on the machine.
• Assists in setting all machine switches for proper operation. (Limit, float, pressure, etc.)
• When not assigned on field service assignments, we expect to utilize time making sales calls for future repair business, technician support calls, or possibly come into Bourn & Koch to work on an in-house project – if applicable.

Competencies

1. Understanding of both electrical and mechanical practices as applied to machine tools.

2. Communication Proficiency – proficient with verbal and written communication.

3. Strong Organizational Skills.

4. Mathematical Skills.

5. Technical Capacity – ability to read blueprints

6. Thoroughness.

7. Time Management.

8. Excel, Word, & Windows Mechanical Aptitude.

Supervisory Responsibility: This position has no direct supervisory responsibilities.

Work Environment: The work environment is an industrial setting. The noise level in the work environment is moderate.

Physical Demands: The technician could be standing for periods of up to 4 hours or more without breaks and/or moving around on the machine and must be able to lift 50 pounds or more to shoulder height.

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are approximately Monday through Friday, 7:00 a.m. to 4:30 p.m.

Required Education and Experience: High school diploma or GED / 10 years’ experience in a service-related job role. CNC controls experience a must.

Preferred Education and Experience: Trade school or Machine and/or CNC schooling.

AAP/EEO Statement

InCompass LLC and its subsidiaries (Bourn & Koch LLC, Clausing Industrial LLC, DuBois Equipment Company LLC, Midwest Automation LLC, Newman Machine LLC, and Timesavers LLC) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.