US North East FIELD SERVICE & INSTALL TECH
- Full-Time
Job Title: Field Service and Install Tech Full Time Date Created / Rev.:
Reports to Title: Field Operations Manager / Team Lead
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Purpose / General Description: Provide technical support for installation, service, and maintenance of Boon Edam products.
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Essential Duties and Responsibilities:
- Provide Boon Edam product service and support via telephone communication and site visits
- Consistent overnight travel throughout the United States, Canada, South and Central America installing and servicing Boon Edam product.
- Work with different general contractors, subcontractors, and end-users to install Boon Edam product in a professional, safe, and efficient manner.
- Work remotely with the Team Lead, Field Operations Manager and Customer Support team at the Boon Edam facility in Lillington, NC.
- Provide training to less experienced installation and service technicians
- Record and track installation and support materials for project record keeping
- Ability to receive assignments and work independently from factory
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Minimum Requirements:
- Two years similar field experience
- Must hold a current U.S driver license and be capable of obtaining a US passport for international travel
- Ability to travel 75% of the time.
- Electrical skills, low voltage electronics and high voltage electrical theory
- Ability to read and understand electrical schematics
- Electrical circuit trouble shooting abilities
- Strong mechanical installation skills (layout, assembly, tie in, etc.)
- Excellent capability in reading and understanding mechanical and construction drawings
- Experienced with use of hand tools such as cordless drill, hammer, levels, etc.
- Telephone skills, strong verbal and written communication
- Detailed oriented
- Microsoft Office skills, PC and Internet Explorer knowledge
- Customer focused
- Must be able to lift 50 lbs. routinely
- Must be able to pass frequent OSHA, background, and drug screens
- Fluency in speaking and writing Spanish and English not required but a plus
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