Automotive Service Advisor

NorthStar Buick GMC Inc. is currently seeking a full-time Automotive Service Advisor to join our team in Zelienople, Pennsylvania. This individual will be responsible for providing exceptional customer service to our clients and assisting them with their automotive service needs. The ideal candidate has excellent communication skills, a passion for customer service, and a strong knowledge of the automotive industry. Auto Experience is preferred but not required.

Compensation & Benefits:

• Competitive salary based on experience, starting at $65,000
• Medical, dental, and vision insurance
• Paid vacation and sick time
• 401(k) retirement plan + company match
• Free lunches on Fridays & Saturdays
• Vehicle Purchase Plans & Discounts
• Training and development opportunities
• Access to GM Service Lane Excellence Program

Responsibilities:

• Greet customers and listen to their automotive service needs
• Consult with customers to determine recommended services and repairs based on vehicle diagnostics
• Provide accurate and timely estimates to customers
• Schedule service appointments and keep customers informed of their vehicle's status
• Coordinate with technicians to ensure timely and quality completion of services
• Communicate with customers throughout the service process and address any concerns or questions
• Maintain accurate customer and vehicle records
• Upsell additional services and products as needed
• Follow up with customers after services to ensure satisfaction and address any issues
• Maintain a positive and professional attitude at all times
• Adhere to all company policies and industry regulations

Requirements:

• High school diploma or equivalent
• At least 2 years of experience in an automotive service advisor role
• GM experience preferred but not necessary
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Proficient with CDK is a plus
• Must be able to work weekends and occasional evenings
• Must be able to work evenings and Saturdays
• Valid driver's license and clean driving record

NorthStar Buick GMC Inc. is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status as required by applicable law.