Director, Learning & Development

Title: Director Learning & Development (L&D) - [HYBRID]

FLSA Status: Exempt

Department: Human Capital

Reports to: Senior Vice President, Organizational Effectiveness

Positions reporting to this position: Learning & Development Specialist, Engagement & Retention Generalist (50%)

Salary: $95,000-$110,000

Purpose of the Opportunity

Win is a leader and the largest provider of shelter, supportive housing, and groundbreaking programs in New York City--and the country--for homeless families with children who are experiencing homelessness. Our innovative Way to Win model is a multifaceted approach to addressing the barriers to stable housing by providing essential services such as childcare, employment support, legal aid, high-impact youth programs, and housing assistance. Win seeks committed individuals who are strongly aligned with our mission to end housing instability, providing families with innovative support services to secure permanent housing.

Win’s Human Capital team recognizes that investing in our workforce is vital to our mission of ending the homelessness crisis and achieving excellence in our daily impact. We strive to attract and retain exceptional talent through comprehensive pathways to professional growth and career advancement. We are seeking a Director of Learning and Development who will be responsible for aligning Win’s training strategy with the organizational goals and objectives. The ideal candidate is a strategic thinker who embodies our values of diversity, equity, inclusion, and belonging (DEIB). The Director of Learning and Development will champion the growth of Win’s Learning and Development department by designing innovative continuous learning initiatives. This role entails collaborating with senior leadership across business units to synchronize professional development and advancement opportunities with industry trends, in-demand skills, and Win’s strategic priorities.

Key Accountabilities

Leadership

• Develops learning and development programs and objectives, utilizing various delivery models (live workshops, on-line learning, experiential learning, microlearning tools, etc.) to deliver content in an efficient and effective manner.
• Implements innovative approaches to teaching desired skills or attributes according to the needs of the organization’s culture and designs more efficient teaching practices, and modifies programs as needed.
• Assists with the development of succession planning.
• Administers spending against the departmental budget.
• Exemplifies the desired culture and philosophies of the organization.

• Works effectively as a team member with other members of leadership and the Human Capital team.

Communication

• Develops and maintains organizational communication with the company's employees on every level to promote the program and plan for additional training.

Collaboration

• Obtains and /or develops effective training materials utilizing a variety of media.
• Teaches the desired coursework themselves or assesses the teaching abilities of employees and/or outside subject matter experts (SME’s) to teach required coursework.
• Conducts follow-up of completed training to evaluate results of the program and suggests ways to improve content and delivery.
• Use performance reviews and skills gap analyses to identify training needs for the respective departments/programs.
• Implement coaching sessions and mentorship programs to establish a culture of continuous learning.

Facilitation

• Conducts annual training and development needs assessment.
• Ensure that all training offerings are created with a DEIB lens.

• Develops and manages new hire orientation to provide a welcoming organizational introduction to new employees.
• Manages, evaluates, and customizes the Learning Management System (LMS) to suit the changing needs of the organization.
• Trains and coaches managers, supervisors, and others involved in employee development efforts.
• Plans, organizes, facilitates and orders supplies for employee development and training events.

Essential Functions:

• Must be able to sit at a computer for the majority of the workday.
• Must be able to use public transportation to attend Win meetings and other related events.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong presentation skills.
• Ability to collaborate with multiple departments and types of employees.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design, implement and deliver effective training and development programs.

Required Qualifications:

• Commitment to Win’s mission, vision, and values.
• Bachelor's degree in relevant field.
• Three to five years of experience designing and implementing employee development programs.
• Certified Professional in Learning and Performance (CPLP) credential preferred.
• Proven ability to consistently and positively contribute in a fast-paced, changing work environment.

• Familiarization with LMS utilization (we use Docebo).

Preferred Qualifications:

• Masters’ Degree
• SHRM-CP or SCP certification.

Core Competencies:

#IND

WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.