Customer Service Manager - State Farm Agent Team Member
Debra Hensley - State Farm Agent
Lexington, KY
- $40,000 to $60,000 Yearly
- Medical , Dental , Paid Time Off , Retirement
- Full-Time
Job Description
ROLE DESCRIPTION:
As a Customer Service Manager with Debra Hensley, State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the importance of customers having a local agent. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
RESPONSIBILITIES:
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirement and training programs.
SALARY & BENEFITS:
As a Customer Service Manager with Debra Hensley, State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the importance of customers having a local agent. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
- Reliable
- An Effective Listener and Communicator
- Empathetic
- Level-Headed
- A Problem Solver
- Assertive
- A Team Player
- Optimistic
- Conscientious
- Persistent
- Self-motivated
- Enjoys helping people
- Enjoys a fast-paced environment
- Embraces diversity
- Has a sense of humor :)
- Property and Casualty license (must be able to obtain)
- College or Trade School degree not required BUT appreciated
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirement and training programs.
SALARY & BENEFITS:
- Salary plus bonus based upon performance
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Health benefits
- Retirement Plan
- Dental Insurance
- Frequent free meals and snacks
- Valuable career-building experience
- Team-Building events
- Reimbursement for license fees and continuing education
Address
Debra Hensley - State Farm Agent
Lexington, KY
40503
USA
Industry
Finance and Insurance
Posted date
Over a month ago
How can the hiring manager reach you?
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.