Manager, Customer Care

WHO WE ARE

PURCOR Pest Solutions™, a brand of CertusPest, one of the fastest growing names in the pest control industry – with a national presence and currently ranked #19 on PCT Magazine top 100 list. Protecting families and businesses is our #1 priority. Our Mission is to help people care for what matters most by delivering friendly, fast, and efficient pest control services. Are you looking for a career as big as your ambition? Apply now.

WHAT’S IN IT FOR YOU:

• Competitive Base Annual Salary
• Medical, Dental & Vision Benefits
• Employer Paid Short-Term & Long-Term Disability (STD/LTD)
• Employer Paid Life Insurance
• Opportunities for advancement & career growth
• Paid Time Off (PTO) and Holiday Pay
• 401K Retirement Savings with Company Sponsored Match

JOB SUMMARY:

Joining this career opportunity grants you the chance to become an integral member of a diligent team that has been delivering unwavering dedication, exceptional service quality, and unmatched customer service experience.

YOU WILL BE RESPONSIBLE FOR:

• Managing and supporting customer care representative teams that are positioned in multiple locations.
• Handling escalation calls from customers and internal teams and taking necessary steps to resolve problems. Refer complaints of service failures to designated branches for further investigations.
• Producing weekly Key Performance Indicator (KPI) reporting and continually communicating and providing feedback on performance to customer care members.
• Developing and mentoring staff through on-boarding, open communication, training and development opportunities and performance management processes.

WHAT YOU NEED TO BE MOST SUCCESSFUL:

• A High School Diploma or equivalent is Required; a bachelor’s degree is preferred.
• At least two (2) years of experience in a Call Center Management Position is required
• Knowledge of Customer Relationship Management Systems (such as HubSpot or Salesforce) is required.
• Ability to pass a criminal background check and drug screening.

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Drug-Free Workplace