Field Service Technician

SUMMARY

At the direction of the Field Service Supervisor and the Technical Support Team, the Field Service Technician I will be provided assignments to complete installation, troubleshooting and repair of  products in hospital and healthcare facilities. The Field Service Technician will assist on customer installations and be responsible for reporting any damages, bed function failures to the Technical Support Team, and if possible, repair any of the reported bed concerns within the established standards while on site.

JOB RESPONSIBILITIES

• Provide high level of customer service and interact with customers in a professional manner.
• Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training.

• Will assist as instructed on installations and will complete routine preventative maintenance per service contracts.
• Document repairs as completed per work orders, to include, but not limited to; evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used, or parts required to restore the bed back to service, and confirming warranty or non-warranty reported failure.
  • All paperwork must be signed by both the technician and the facility representative, then submitted to Technical Support Team within 24 hours of completion
• Perform routine preventative maintenance on beds, and repairs on all beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders.
• Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs and benefits the products will provide to both the patient and caregivers.
• Complete ongoing education as provided.                          

• Adhere to Company Safety Procedures while conducting routine maintenance, work order repairs, installations and other-directed work on Company products.

• Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times.
  • Company will provide established equipment annually.  Company equipment is to be utilized by the service technician when working on Company products and completing other assigned tasks.
• Required to complete service van maintenance, inventory of required tools, and spare parts prior to and at the end of each shift.  If the van, tools or parts are in need of service or repair, the Service Technician will report this to his or her manager for approval to repair equipment prior to continued use for safety and per guidelines.

• All other duties as assigned
• Regular and timely attendance, nights, weekends and on-call hours maybe required.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent
• 5 years related experience and/or training
• Advanced electro-mechanical repair and troubleshooting skills
• Experience in driving “C” size trucks
• Valid driver license, ability to be insured under Company insurance per established guidelines.  Drivers’ license record will be reviewed on an annual basis.
• Must be proficient in Microsoft Office Suite:  Word, Excel, PowerPoint, Outlook

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities

LANGUAGE SKILLS

Ability to respond to common inquiries or complaints from employees, customers or members of the business or at-large community.
MATHEMATICAL SKILLS

Ability to apply mathematical concepts and operations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to sit and stand.  The employee is occasionally required to walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Ability to drive in inclement weather.

WORK ENVIRONMENT 

Works in hospital environments where biohazards could be present

TRAVEL

This position requires local travel only.