Seasonal Support Services Coordinator

Seasonal Support Services Coordinator

Since its founding in 1877, The Fresh Air Fund, a not-for-profit youth development organization, has provided free life-changing summer experiences in the outdoors to more than 1.8 million children from New York City’s underserved communities. Young people also participate in year-round leadership, career exploration, and educational programs. For more information, visit www.Freshair.org.

Position Summary

The Fresh Air Fund is recruiting Seasonal Support Services Coordinators to work in our programs this summer under the leadership of the Support Services Manager. This is a 35 hour per week paid, seasonal position that may require evening, overnight and weekend hours. Some positions may require travel to our camps in Fishkill, Harriman State Park (Camp Junior) or our Friendly Towns along the East-Coast. This position is at-will. Please apply only if you have a reasonable expectation of being available for the entire summer. These positions are scheduled to begin in mid-late June and will end in mid/late-August 2024.

Responsibilities

• The seasonal team provides support to parents/caregivers, children, and FAF staff during the summer season.
• The seasonal support services team assists all parties in addressing concerns including, but not limited to: behavior management issues; personality conflicts; managing incidents; and accessing resources to address ongoing and emerging needs.

All positions are hybrid and time will be split between The Fresh Air Fund NYC Office, Riverbank Park and Reverend T. Wendell Foster Recreation Center (as needed), and remotely (as it applies to the role).

Additional Job Requirements for:

Summer Camps

• Work in collaboration with camp Support Services Coordinators to provide service referrals as needed to NYC families
• Assist as necessary with managing behavioral and expectations concerns from NYC families
• Support with managing early returns from camp program
• Travel to camp locations may be required

Friendly Towns Program

• Communicate with New York City Parents/guardians, outreach partners, host families, and volunteer leaders regarding urgent/ crisis situations
• Interview children in person and virtually- returning from summer experiences, as needed
• Follow up with host families regarding child visit evaluations
• Travel to Friendly Towns may be required

Requirements and Responsibilities of All Positions

• Serve on a team of professionals that provide supportive services to NYC families
• Communicate with parents/caregivers and program staff regarding emerging and crisis situations.
• Provide immediate support to staff members who require additional assistance in difficult situations and help to resolve conflicts between program participants.
• Work on a one-to-one basis with children and families who require additional support and update staff about behavior plans.
• Address stressful situations appropriately in a fast-paced, interactive environment.
• Be knowledgeable of all emergency procedures and follow them when necessary.
• Answer phone calls from parents/caregivers to update them on their child’s progress during programming and provide additional support to families. Communicate status with program staff. Follow through with communication outside of program hours as necessary.
• Document all communication in the customer relationship management system (FreshForce).
• Make necessary service referrals for parents/caregivers and children.
• Regular and reliable attendance.

Qualifications/Requirements

• LMSW, MSW, or second year MSW student with experience in child welfare, foster care systems, or related fields (i.e. psychologists, school social workers, guidance counselors, mental health specialists).
• Passionate about and experience working with children.
• Access to a computer with conferencing capabilities, reliable phone line, and stable Internet access preferred. Must have strong computer skills.
• Access to appropriate, quiet working space required for remote work
• Strong organizational skills and must be detail oriented.
• Emotionally mature with a willingness to work as a team player.
• Demonstrate outstanding interpersonal and communication skills and comfort speaking with both families and professionals.
• Flexible and willing to accept challenges and step outside your comfort zone.
• Bilingual and fluency in languages other than English a plus (Spanish or Mandarin)
• Able to maintain a positive attitude.
• Available for the duration of the summer program.
• Successful completion of mandatory online orientation and ongoing professional development.

The Fresh Air Fund requires all employees to be fully vaccinated against COVID-19.

Employment Period: June 10, 2024 - through mid/late August 2024

Hours per Week: Up to 40 hours per week

Compensation: $18 – $20 - MSW student, MSW graduate

$21- $25 - LMSW, Other licensed or credentialed professionals with experience

Benefits: None

APPLICATION INSTRUCTIONS:

We are hiring on a rolling basis and encourage interested applicants to apply as early as possible. No calls or recruiters, please.

The Fresh Air Fund is proud to be an equal opportunity employer, committed to inclusive hiring, and dedicated to diversity in its work and on its staff. We strongly encourage candidates of all identities, experiences, orientations, and communities to apply.