Quality Control Engineer

Job Purpose:

This position is to conduct the required warranty analysis for returned parts from customers, conduct tests, claim data monitoring and claim trend analysis in order to minimize warranty cost and part improvement. The required responsibility and qualification are described below

Responsibilities include the following (other duties may be assigned as needed):

• Write detailed reports of field issues and make improvement recommendations
• Communicate with customers to follow up issues and customer milestones.
• Investigate the returned parts from customers
• Conduct the required test for analysis / new model developments / periodic reliability test
• Establish plans to support warranty issue for new and existing models
• Warranty data processing (chargeback, objection)
• Analyze warranty trend based on the customer's claim input.
• Create Technical reports on investigations, analysis and recommendations for related teams in global Mando.

• Train new employees in quality assurance team for the test and warranty related equipment use/procedure

Qualifications:

• Bachelor degree in Engineering or a related area and one (1) to five (5) years of Mechanical Engineering experience preferably at an OEM, or the equivalent combination of education and experience preferred
• Knowledge of geometric dimensions and tolerances
• Working knowledge and experience using pneumatic/hydraulic units, height gage, calipers, micrometers, dial indicators, gage blocks, computerized gages, and torque gauges
• Strong knowledge of basic physics
• Must be able to read and interpret blueprints
• Must know basic quality terms, definitions and concepts
• Technical writing skills
• Flexible schedule to work overtime, holidays and weekends as required
• Be able to travel in USA and abroad as required

Technical Competencies:

• Must have in-depth knowledge for Microsoft Excel(Macro), Power Point, Word
• Must understand part drawing, geometric specification, and basic physic
• Must understand basic principle for chassis component like brakes

Non-Technical Competencies:

• Must have good problem solving skills, communication skills, and organization skills.

37GPB016E71000-000-20230014