Customer Support and Success Intern

iQuasar LLC is seeking to fill the Customer Support and Success Intern Position for our Customer in Harrisonburg, VA. At iQuasar, we strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, a matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.

One of our clients in ​Harrisonburg, VA needs a ​​Customer Support and Success Intern for an Intern position.

• ​Position: Customer Support and Success Intern
• ​Position Type: Intern
• ​Location: Harrisonburg, VA
• ​Travel: Onsite

​Job description:

The B2B SaaS Customer Support and Customer Success Representative will be responsible for ensuring the satisfaction and success of our business-to-business (B2B) SaaS clients. This role involves providing timely and effective customer support, assisting clients with onboarding and training, and proactively engaging with customers to understand their needs and maximize their utilization of our software platform.

​Key Responsibilities:

• Customer Support: - Check key correspondence sites on a daily basis. Provide prompt and professional responses to customer inquiries via email, phone, and chat channels. - Troubleshoot technical issues and guide customers through problem resolution. - Document customer interactions, issues, and resolutions. - Collaborate with internal teams to escalate and resolve complex customer issues. - Plan, organize, and facilitate workshop and training events for customers, both in person and virtually. - Assist in the development of engaging training sessions and workshops to educate customers on product features, best practices, and use cases.
• Onboarding: - Guide new customers through the onboarding process, ensuring a smooth transition to our platform. - Collaborate with customers to understand their specific needs and customize the onboarding experience accordingly. - Document client preferences for configuration of the software platform to align with requirements and objectives. - Conduct comprehensive product demonstrations and walkthroughs to familiarize customers with key features and functionalities.
• Customer Education Specialist - Help users understand and effectively utilize the SaaS product. - Creating Training Materials. - Documentation Development: Create comprehensive system documentation, (e.g.User manuals and troubleshooting guides). - Training Program Development: Design and implement training programs to onboard new users and provide ongoing education and support. - Play a critical role in ensuring that users have the knowledge and skills they need to successfully use a SaaS product.

Qualifications:

• Current enrollment in a Bachelor’s or Master’s degree program in open field. Strong interest in B2B SaaS products and customer relations management.
• Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical audiences. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with project management tools (e.g., Jira, Trello) is a plus.
• Analytical mindset with the ability to gather, analyze, and interpret data. Detail-oriented with strong organizational skills and the ability to manage multiple tasks and priorities simultaneously. Proactive, self-motivated, and eager to learn in a fast-paced startup environment. Duration and Compensation:
• This internship position is part-time for a duration of 3, 16-week semesters, preferred candidates are able to make a three-semester commitment to begin Summer 2024. Compensation: up to $24 hourly; 16 hours a week is currently estimated.

If you are interested in this position, please send me a copy of your latest resume at ​sandy.dutta@i​quasar.com​ with the information requested below. Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!

• Availability to start a new job.
• Best Rates
• Contact #

Please don’t hesitate to contact me for any question(s) you may have. All employment is decided on the basis of qualifications, merit, and business need.

Regards,

Sandy Dutta
Recruitment Professional 
iQuasar, LLC
Cleared Recruitment | Proposal Development | Technology
sandy.dutta@iquasar.com
Direct number: (703) 936-0912
Main: (703) 962-6001 Ext. 597
www.iQuasar.com

iQuasar, LLC is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion/belief, national, social, or ethnic origin, disability, gender/gender identity, marital/partnership status, pregnancy, medical history or genetic information, family or parental status, or any other status protected by federal and state regulations.