Customer Success Specialist

Do you crave a challenge? Thrive in a fast-paced environment where we're constantly learning and pushing each other to be better? Join our passionate Customer Success team and make a real difference!

Here's why this is THE customer success role for you:

• Be a Voice for the Customer: You'll help our customers navigate our offerings and become raving fans. Your insights will directly shape how we operate!
• Continuous Growth & Learning: We're all about building something special together. Expect daily opportunities to develop your skills and knowledge alongside an amazing team.
• Fast-Paced & Fun: If you love a challenge and a dynamic environment, this is your place. Every day brings new opportunities to make a positive impact.

You'll be a great fit if you:

• Are a Team Player at Heart: You love collaborating and supporting your colleagues - success is a team sport here!
• Thrive Independently: You're a self-starter who can manage your workload and tackle challenges head-on.
• Have a Way with Words: Excellent communication skills are key! You can clearly explain our products, processes, and build rapport with ease.
• Customer Service Superstar: You have a passion for exceeding expectations and turning every interaction into a positive one.
• Tech Savvy: You're a whiz with tools like Salesforce and can navigate our systems like a pro.
• Lifelong Learner: You have a thirst for knowledge and are always eager to learn and grow.

The nitty-gritty (responsibilities):

• Be the customer's champion - answer questions, troubleshoot issues, and become their trusted advisor.
• Become a product pro -You'll be a product expert in no time, and the learning never stops- that's what keeps it exciting!
• Leverage your communication skills - you'll be a master on the phone and written communication.
• Embrace technology - our ERP system, Sales Force, Microsoft Teams and Outlook will be your best friends.
• Be a problem-solver - identify customer needs and create solutions that keep them happy.

Bonus points if you have:

• A Bachelor's degree (any field is great!)
• Minimum 2 years of experience crushing it in customer service
• Experience with Salesforce or similar CRM systems

Ready to join the Compass Health Brands family? Let's chat!

Compass Health Brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.