Content Manager - GTM Enablement

Mews

New York, NY

Full-Time

Job Description

🌍 Can you help us change the world?

It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.

We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:

We are seeking a dynamic Enablement Content Manager to join our team and drive the creation, management, and optimization of content to support our enablement initiatives. As the Enablement Content Manager, you will play a crucial role in ensuring that our sales, marketing, and customer success teams have access to high-quality, relevant content that empowers them to effectively engage with prospects and customers throughout the buyer's journey.

The ideal candidate will be passionate about technology as an enabler, have a strong development and consultative mindset, a understanding of go to market motions and customer facing teams, and the ability to thrive in a dynamic, fast-paced environment.

✅ Your mission, should you choose to accept it:

Content Strategy Development: Collaborate with cross-functional teams to develop a comprehensive content and governance strategy aligned with business objectives and sales enablement goals.
Content Creation and Curation: Lead the creation, curation, and maintenance of a wide range of enablement content, including sales playbooks/playsheets, learning paths, videos, battle cards, training materials, presentations, case studies, prospecting templates, and product documentation.
Content Optimization: Continuously analyze content usage through our CMS platform (Seismic) and optimize content performance based on metrics such as engagement, usage, and impact on sales and customer success effectiveness. Implement cross functional feedback loops to gather insights from sales and customer-facing teams and iterate on content accordingly.
Content Management: Establish a content roadmap and governance strategy for our CMS platform, ensuring that all content is organized, up-to-date, and easily accessible to relevant stakeholders. Implement content management best practices to streamline content creation, review, approval, and distribution processes.
Training and Enablement Support: Collaborate with enablement managers to develop and design content that supports onboarding, ongoing training, and skills development initiatives for sales, marketing, and customer success teams, leveraging our CMS and LMS platform to deliver smooth asynchronous learning.
Cross-functional Collaboration: Work closely with product marketing, sales operations, customer success, and other stakeholders to understand how we can leverage industry insights, competitive intelligence, and marketing analytics to optimize our outreach strategy. Proactively engage with these teams to gather input, share updates, and align on content strategy and priorities.
Stay Updated on Industry Trends: Stay informed about industry trends, competitive landscape, and best practices in sales and customer success enablement and content management. Leverage this knowledge to drive innovation and continuously improve our enablement content strategy and practices.
Present and/or facilitate customer facing team discussions: Gather feedback, input, and perspective from customer facing teams to determine the types of content and tools that impact speed to productivity and increase time spent selling.

🤝️ You'll be a great fit if you bring a few of the below with you:

Background in Marketing, Communications, Business, or a related field.
Proven experience in content management, content marketing, or sales/cs enablement roles, preferably in the technology sector.
Strong understanding of sales and cs processes and the buyer's journey.
Excellent writing, editing, and storytelling skills, with the ability to design and craft compelling and engaging content.
Experience with content management systems (CMS), learning management systems (LMS), and related sales and cs tools to support go to market activities (CRM, Sharepoint, Seismic, LinkedIn Sales Navigator, Outreach, Gainsight/Totango, etc)
Analytical mindset with the ability to leverage data and insights to drive content strategy and optimization.
Strong project management skills with the ability to manage multiple priorities and stakeholders in a fast-paced environment.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and levels of the organization

🎉 What's in it for you?

Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

Participation in the Company shares program
Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
(No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
Flexible Benefits via the ThanksBen platform
Unlimited paid holiday (no, this is not a typo)
Wellness Wednesday's (once a month, the whole company enjoys a day where you can attend to your own well-being)
Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
Regular team events and socials

🤷🏻 Who is Mews?

We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.

💭 Life at Mews

That's what we do, but what about who we are? Mews' culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you.

Yes, we're ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that's a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.

To get more of an idea what life at Mews is like, check out our Instagram 📸.

We're guided by our five key values; if you see yourself in them, it's time to get in touch.

Everyone is welcome at Mews

To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!

One very important note….don't hold back! Even if you think you don't meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can't wait to hear from you!