Field Service Manager (apprentice)

About us:
Able Applied Technologies (AAT USA, LLC) is a vibrant, growing company founded 17 years ago in Columbus, Ohio. We manufacture customized, cutting-edge LED signage for gas stations
across North America with product currently in over 40,000 sites.  We are passionate about the quality of our product and committed to a culture of perpetual innovation. 

Description:
Position begins with a 6-12 month apprenticeship program.  Responsible for managing and growing the department to arrange the best possible on-site service in a timely and cost-effective manner.

Qualifications:

• Bachelor’s degree or an equivalent of education and experience.
• 3+ Years dispatch and/or customer service experience
• Previous Sign Install Experience a plus
• Excellent customer service
• Safety and quality focused
• Excellent written, verbal and communication skills
• Excellent organizational skills

• Initial "boot camp" Tech Support training for initial 3-6 months 
• Additional 6-month apprenticeship in Field Services
• Manage relationships with Field Service companies
• Grow department staff as needed
• Ensure that all work orders meet SLA’s
• Manage all paperwork such as PO’s , Work Orders, Parts Orders and Installation Instructions, etc.
• Oversee work orders to the point of completion
• Oversee the part return process for Full and Part Only warranty orders
• Document all service company compliance
• Ensure return of parts from installer if required  - same as above
• Collaborate with inventory and shipping departments as needed
• Collaborate with Tech Support and Engineering Depart on escalated repairs
• Review invoices that are beyond allowable dollar limit for standard approval
• Comprehensive technical knowledge of product
• Understanding of lighted cabinets, monument signs and EMC’s
• Understanding of site surveys
• Demonstrate flexibility in work hours to include availability for overtime hours as required by management.
• Attend all necessary meetings and training as required.

• Salary range of $58K-$65k
• 401K match
• Heath care allowance
• Short-term, long-term insurance
• Central location in newly renovated historic building
• Positive, supportive team culture
• Opportunities for growth

AAT is proud to be an equal opportunity employer. We are committed to an inclusive culture both for our employees and the customers we serve. We welcome and encourage applicants of any race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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