Behavioral Health Liaison

The Behavioral Health Liaison supports CBH Clinical Care Managers in the proper procurement of behavioral health services of CBH members. The Behavioral Health Liaison supports utilization management by monitoring services to ensure approved services are being delivered as authorized and are best meeting the clinical needs of CBH members, meeting and talking with members about their behavioral health services and coordinating care.

Core Expectations:

Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct.

• Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.
• Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.
• Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost effective manner.
• Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.
• Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.
• Actively participate in required meetings (including supervision) and complete all mandatory trainings.
• Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.
• Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse.

Essential Functions:

• Coordinate all aspects of referrals as assigned including tracking, documenting referral status, notifying appropriate parties once provider is identified and following up with members/caregivers and/or providers to ensure services have been initiated.
• Coordinate and share information between respective CBH clinical teams and system partners.
• Meet with members to provide encouragement, emotional support, and positive feedback to reinforce healthy behaviors as assigned.
• Conduct community outreach, psychoeducation and engagement with CBH members as assigned.
• Assist members in identifying and addressing barriers to treatment.
• Conduct follow up with CBH members in the community and by phone as assigned.
• Participate in interagency meetings.
• Maintain an accurate daily log of work completed
• Maintain documentation in CBH’s electronic system consistent with agency and industry standards
• Attend assigned meetings.
• Assist with coverage when peers are out of the office as assigned
• Contribute to special projects and other duties as assigned.

Team Specific Responsibilities:

• Maintain daily census for Detox, Acute Inpatient Subacute Inpatient and Crisis Mobile Intervention Services levels of care.
• Regularly update information on daily logs.
• Collaborate with providers regarding member placement as needed.
• Prepare information for daily Red Flag meetings.
• Complete member follow up to ensure connection to appropriate behavioral health services.
• Inform leadership of any members who have not been placed for treatment within expected timeframe.
• Complete and process paperwork when one-to-one or out of network service are approved.
• Generate authorizations and provide treatment histories for members presenting for treatment

Position Requirements:

• Education: Bachelor’s degree in Social Work or related field
• License/Certification: PA Child Abuse Clearance required
• Relevant Work Experience: Minimum of 2 years of experience in direct service including assessment, counseling and coordinating services

Skills:

• Familiar with services for adults and children in the managed care system
• Excellent interpersonal and collaboration skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office and able to type 40 words per minute
• Strong organizational skills with the ability to multi-task in a high-volume environment
• Ability to work independently and as part of a team
• Compliant with HIPAA regulations

Work Conditions (including travel, overtime required, physical requirements and occupational exposure):

• Must be able to travel within Philadelphia and surrounding counties as needed.
• Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
• Ability to utilize computers and office equipment to complete daily work responsibilities.
• Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment routinely needed.
• Must be able to adapt to continuous changes/demands of the job.

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

Equal Employment Opportunity:

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation:

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@phila.gov