Studio Host

FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and our Digital Studio, third-party retailers (Sephora, Selfridges, SAKS, Net-a-Porter to name a few, and many new ones to come), and at home. We are based in central London, working across the UK & USA, with new markets to launch soon!

The FaceGym Family is an inclusive community, with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where all individuals are empowered to be the best version of themselves.

Fun

Audacious

Magic

Inclusivity

Love what you do

You are Important!

Who We're Looking For:

• Outgoing, responsible, positive individuals who are genuinely passionate about driving exceptional customer experience
• Eager and sales-oriented professionals with enthusiasm about beauty and skincare products, and have experience in the retail market
• Must be a people-person with natural charisma that creates rapport with customers and builds long-lasting client retention

Job Duties and Responsibilities:

• Maintain an exceptional customer experience at every touch point of the clients experience in the studio, while having strong focus on maximizing retail potential and client retention
• Responsible for selling the brands' unique offerings, workouts, homecare products, and maintaining firm understanding of all, as they become updated with company business
• Demonstrate the ability to attract and entice customers with effective retail theatre, incorporating the client journey & brand story
• Confidently answer all client inquiries regarding FaceGym workouts, while communicating accurate contraindications to clients at point of booking
• Coordinate smooth running of daily business, while effectively communicating the company cancellation and lateness policy to clients, and appropriately enforcing as necessary, with tact and professionalism
• Manage customer complaints with confidence, and overcome selling challenges, both in the studio and over the phone
• Ensuring the front desk and workstations are clean according to Health & Safety guidelines, and stocked with the products and tools/equipment necessary to carry out all FaceGym services and job tasks
• Communicate effectively and professionally with all the whole team throughout the day and day-to-day handover, making the team aware of any challenges may arise
• Demonstrate full proficiency of Zenoti system booking system, and all operating point-of-sale systems, registers and card machines
• Work to support management by through necessary cover across studio locations, when necessary, to further support the brand and drive the business forward
• Portray a professional image at all times, ensuring high-standard representation of the brand, and consistently maintaining a positive demeanor while engaging with all stakeholders
• Maintain high standards of personal hygiene while adhering to FaceGym uniform and grooming guidelines
• Meet individual targets and performance goals, and accurately completing all required paperwork and reports for the store and the team

Job Qualifications and Requirements:

• Must be eligible to work in the U.S.
• Must have 3+ years with customer service and retail, with minimum 1 year in the spa/beauty industry
• Must have experience working with client booking systems, and selling skincare products
• Must be flexible to work a reasonable combination of evenings and rotating holidays, including minimum 4 weekend shifts per month
• Must be consistently punctual, reliable, flexible, and dedicated to assigned work commitments
• Must always demonstrate brand loyalty and represent the FaceGym F.A.M.I.L.Y. values with all work-related activities and stakeholder interaction
• Must be willing to support across all locations, when necessary, to further support and drive the business

Compensation: $20.00 per hour

THE HOME OF FACIAL FITNESS

Based on the notion of training the 40+ forgotten muscles in the face to deliver both instant and long-term sculpting, lifting, toning, and brightening results, FaceGym is the authority in facial workouts.

Established in 2014, we have worked out over 200,000 faces around the world alongside developing innovative skin-transforming tools and a multi-functional, results driven skincare line. With 11 global studio locations in London, Manchester, New York and Los Angeles plus a dedicated Digital Studio we're here to help you workout anytime, anywhere.

So, what is a FaceGym workout? We combine a set of signature moves including knuckling, pinching, and whipping strokes to work out your facial muscles. These techniques, together with our own high-performance skincare and tools help to stimulate blood circulation, boost the lymphatic system, encourage collagen production, and increase cell renewal to deliver instantly visible results.

We take your results to the next level with our clinically proven skincare and collection of cutting-edge tools. Developed with a combination of clinical grade ingredients, powerful antioxidants, and bio-available trigger actives, our vegan and cruelty-free skincare puts your skin metabolism into gear to boost skin health from the inside out and give you ultimate skin confidence. Each 'personal trainer in a bottle' fits seamlessly into your everyday routine and pairs perfectly with our tools and devices so you can bring the professional results of the studio straight to your home.