Banking Call Center Support Specialist

City National Bank - BCi Financial Group

Miami, FL

Expired: over a month ago Applications are no longer accepted.

Vision , Medical , Dental , Life Insurance , Retirement
Full-Time

Job Description

Location: Miami, FL "Downtown"

Provides operational, procedural and application related support to the branch network and department associates in a call center environment. This includes account opening approval in regard to AML/BSA policy, back-up approval for large currency transactions, and legal questions. Proactively strive for operational excellence and delivery of outstanding support.

Requirements:

Minimum of 2 to 3 years of recent experience working in a financial institution in a branch/bank operational role, or customer service.
Thorough knowledge of bank operations including, New Accounts, and Customer Service.
Must have excellent verbal and written communication skills.
Excellent analytical, organizational, and decision-making skills.
Thorough knowledge of branch software applications.
Must have the ability to analyze information and make sound business decisions.
Ability to communicate with all levels of management.
Good understanding of federal regulations affecting AML, BSA, and OFAC.
Remains current on all regulatory changes.
Ability to work under pressure with high call volume and continue to deliver outstanding support.
Client interaction (meetings, etc), accomplishment of goals, accuracy and regulatory compliance are critical functions of this job.

Company Description

City National Bank of Florida, the premier private and commercial bank in Florida, has more than $23 billion in assets, $18 billion in total deposits and $14 billion in loans and leases. Founded in 1946, City National Bank of Florida is one of the largest financial institutions based in the state and offers a diversified portfolio of financial products and services at 32 convenient banking locations from Miami-Dade County to Central Florida and extended reach through the Presto ATM network.

City National Bank of Florida continues to be one of the best capitalized and most liquid banks in Florida and is rated 5 stars "Superior" by BauerFinancial. The bank was named one of the Best Banks to Work For by American Banker magazine, for two consecutive years. City National Bank of Florida was voted Best Community Bank, Best Business Bank, Best Bank for Commercial Real Estate, Best Bank for Jumbo Loans, Best Private Bank and Best Foreign National Mortgage Lender by the readers of the Daily Business Review for the eight consecutive years. The South Florida Business Journal named it Business of the Year in 2013 and 2019 and Community Bank of the Year in 2013 and 2011.

City National Bank of Florida has consistently ranked in the top 50 of all large U.S. banks in terms of profitability, efficiency and asset quality, and has received the highest Community Reinvestment Act (CRA) rating for eighteen consecutive years.

We look forward to bringing onboard best-in-class professionals who are motivated to achieve the highest levels of quality and performance for our clients, company, and community. We offer competitive salaries and an attractive benefit package.

City National Bank takes affirmative action and provides equal employment opportunities to all applicants and career opportunities for employees without regard to their race, religion, color, sex (including pregnancy and gender identity and transgender or expression), national origin, age, disability, family medical history, genetic information, sexual orientation, parental status, marital status, protected veteran status, or any other classification prohibited by established law and affirmatively seeks to advance the principle of equal employment opportunity. All qualified applicants and employees will receive consideration for employment without regard to their disability or protected veteran status. We continually seek to recruit, hire, promote, train, motivate and maintain a workforce that reflects the rich diversity of the community in which we live and conduct business.

Why Work Here?

We are Florida's iconic community bank with a global reach, trusted and admired by our clients for our people-centric culture.

City National Bank of Florida, the premier private and commercial bank in Florida, has more than $23 billion in assets, $18 billion in total deposits and $14 billion in loans and leases. Founded in 1946, City National Bank of Florida is one of the largest financial institutions based in the state and offers a diversified portfolio of financial products and services at 32 convenient banking locations from Miami-Dade County to Central Florida and extended reach through the Presto ATM network. City National Bank of Florida continues to be one of the best capitalized and most liquid banks in Florida and is rated 5 stars "Superior" by BauerFinancial. The bank was named one of the Best Banks to Work For by American Banker magazine, for two consecutive years. City National Bank of Florida was voted Best Community Bank, Best Business Bank, Best Bank for Commercial Real Estate, Best Bank for Jumbo Loans, Best Private Bank and Best Foreign National Mortgage Lender by the readers of the Daily Business Review for the eight consecutive years. The South Florida Business Journal named it Business of the Year in 2013 and 2019 and Community Bank of the Year in 2013 and 2011. City National Bank of Florida has consistently ranked in the top 50 of all large U.S. banks in terms of profitability, efficiency and asset quality, and has received the highest Community Reinvestment Act (CRA) rating for eighteen consecutive years. We look forward to bringing onboard best-in-class professionals who are motivated to achieve the highest levels of quality and performance for our clients, company, and community. We offer competitive salaries and an attractive benefit package. City National Bank takes affirmative action and provides equal employment opportunities to all applicants and career opportunities for employees without regard to their race, religion, color, sex (including pregnancy and gender identity and transgender or expression), national origin, age, disability, family medical history, genetic information, sexual orientation, parental status, marital status, protected veteran status, or any other classification prohibited by established law and affirmatively seeks to advance the principle of equal employment opportunity. All qualified applicants and employees will receive consideration for employment without regard to their disability or protected veteran status. We continually seek to recruit, hire, promote, train, motivate and maintain a workforce that reflects the rich diversity of the community in which we live and conduct business.