Senior SCADA Support Engineer ($90K-$125K+, SQL Exp. Req.)

Senior SCADA Support Engineer (SQL Exp. Req.)
Location: Houston, TX (on-site)
Salary: $90,000 - $125,000+ (Negotiable based on exp.) plus Annual Bonus & Benefits
Benefits: Fully paid health insurance (employee & family), 401k (4% match), & PTO
Job Type: Full-Time
Typical Hours: M-F, 9am-6pm Flexible
Start Date: ASAP
Sponsorship: Not available
Relocation Assistance: Not Available

Senior SCADA Support Engineer (SQL Exp. Req.) Description

Our client in the oil and gas industry is looking for a Senior SCADA Support Engineer to add to their team in Houston, Texas. Reporting directly to the President, you will manage, enhance, and provide user support for our client’s software product by troubleshooting and diagnosing database issues. The ideal candidate will be able to leverage their SCADA and SQL skills to offer timely support to resolve or escalate customer software issues. To be successful, you must have excellent customer support skills and be comfortable navigating high-complexity software and SQL databases. This position offers a mix of technical troubleshooting, customer interaction, and also future managerial responsibilities as our client builds out this department, making it ideal for those looking to leverage their extensive technology and analytical skills in a role with professional growth opportunities.

Senior SCADA Support Engineer (SQL Exp. Req.) Responsibilities

• Diagnose and resolve complex software and database issues
• Interact directly with end-users to understand all reported issues
• Document and track all software problems and resolution timelines
• Analyze logs and data to troubleshoot and recreate customer issues
• Conduct detailed data analysis to pinpoint and resolve issues
• Collaborate with development teams regarding the deployment of fixes and enhancements
• Provide status updates to customers on pending issues
• Escalate any issues as needed
• Ensure all proposed resolutions are tested and cross-checked before deployment
• Lead and mentor future support team members as the role expands

Senior SCADA Support Engineer (SQL Exp. Req.) Qualifications

• 4+ years of professional software support experience is required
• 2+ years of experience with SCADA software systems is required
• Proficiency with SQL and database troubleshooting is required
• Experience with enterprise-class software (3-tier architecture with SQL database) is required
• Ability to work 100% on-site is required

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