Customer Success Representive

As a Customer Success Representative, you will work with assigned outside sales team to support them and their customers by processing orders, customer quotes, status of shipments, sales information management, product information, and customer relationship building. This role will support our sales team in being able to focus on increasing sales. **THIS POSITION IS AN IN-BRANCH ROLE** Maintains customer satisfaction by providing problems-solving resources. Participates in onboarding new customers. Build strong relationships with customers and outside sales representatives. Answers customers’ questions and be readily available to meet their needs. Provides order management services to clients. Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc. Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction. Monitors open orders and resolves order issues and processing errors. Works directly with vendors on late orders. Manages customer details for accuracy. Acts as a liaison between the customer service department and other divisions in the company. Work in a team environment to ensure no disruptions to customers. Follows established company policies and procedures. Achieves customer service department objectives by contributing customer service information. Pay range for $19-21.60 hourly Additional Job DescriptionAdditional Job Description 5+ Years of Customer Service Bi-lingual in Spanish is a plus Excellent communications skills Process improvement mindset Strong analytical and problem-solving skills Onboarding customers Employment Type: Full Time Years Experience: 3 - 5 years Salary: $18 - $22 Hourly Bonus/Commission: No