Surgical Support Specialist

Surgical Support Specialist

Rock Medical is looking to add driven, energetic team players who are committed to being the most knowledgeable resources and providing the best customer service in the Orthopedic Industry. This role is not sales or quota driven, and it is ideal for someone who is looking to provide technical support to our surgeon customers on a daily basis. We are specifically looking to add clinically-skilled, product experts to our Akron Area Teams.

Our Surgical Support Specialists are primarily responsible for:

• Providing unparalleled daily support to our surgeon-customers and their staff in the operating room across several product categories including, but not limited to, Shoulder, Knee, Hip, Hand & Wrist, Foot & Ankle, Orthobiologics, and Spine.
• Sustaining expert knowledge of our extensive, market-leading product portfolio and current industry trends. This position requires a high degree of intensity and commitment to meet the needs of our customers.
• Planning and executing accurate surgical case set up and logistical support on a daily basis.
• Demonstrating the proper use and application of Arthrex products and surgical techniques to surgeons and support staff.
• Communicating with current and new customer accounts regarding a variety of topics, including product updates, changes to product portfolio, and educational programs.
• Establishing, building, and maintaining strong relationships with all of our customers and teammates.
• Assisting and participating in HCP-focused lab and training events.
• Supporting compliance and acting with integrity at all times.
• Being an extraordinary teammate: accountable, humble, trustworthy, and driven. 
• Believing in our mission of Helping Surgeons Treat Their Patients Better.
  

Qualifications/Requirements:

• Bachelor's degree required. 
• Athletic Training, Exercise Physiology, or Clinical background of 2+ years preferred.
• Must be comfortable in surgery/operating room environments as this role will spend a significant amount of time in the OR. Most of our team members report directly to their accounts in the field; our Hudson office is a central location for our Northeast Ohio sales teams.
• Must be able to satisfy the requirements necessary to obtain vendor credentials for the assigned sales area.
• Excellent verbal/written communication skills.
  
  

Few of us enter this role with all the skills necessary to earn the trust of highly-trained surgeons. Our training process consists of a comprehensive medical education covering products, surgical techniques, and service skills. During the first year of training, our Surgical Support Specialists will observe over 500 surgical procedures. At Rock Medical, we take individual development very seriously. Those who have a strong desire to learn will be provided with plenty of opportunities to grow and develop. Becoming an expert is a process that takes time, discipline, and dedication over many years.

We offer competitive and rewarding compensation and benefits packages. Details will be discussed during the interview process.

Rock Medical is the exclusive Arthrex Sales Agency for Northern Ohio. Visit our website to learn more about us.