Quality Control Specialist: Commercial Flooring

he Quality Control Specialist will build and maintain good working relationships with our commercial and multi-family building contractors and field supervisors, communicate concerns and issues effectively with installers and ensure that we provide the highest quality of service to our new commercial clients while controlling costs. He or she works with subcontractors to maintain high quality job standards, conduct field audits and job site/safety inspections.  He/She will be responsible for completing minor repairs on occasion. This role works with mobile technology such as a company-owned iPad and iPhone for reporting and communication purposes.  

Candidates for this position must have previous experience in wood, carpet, vinyl or tile flooring. He or she must have strong interpersonal skills and a talent for working with variety of personalities. Good written communication skills, time management, professional dress, speech, and behavior are all required for this position.  Verbal fluency in both English and Spanish is highly preferred, but is not required.  Local travel is required in this position, but very little-to-no overnight travel should be expected. The candidate must have reliable transportation, as Quality Control Specialists are required to drive their own vehicle for work.  A vehicle allowance as well as a fuel card will be included with the compensation package.

RESPONSIBILITIES:

• Works with subcontractors to maintain high quality job standards
• Conducts field audits and job site/safety inspections
• Makes repairs onsite as necessary
• Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction
• Respond to builder and/or post-sale customer concerns regarding warranty issues, repairs, and material or quality issues
• Communicates with installers to insure clear understanding of job specifications and installation requirements to maintain high quality job standards
• Work with account representatives in various departments to insure that complete and proper information is provided for work assignments
• Occasional support of our outer Carolina markets may be required

BENEFITS:

• Bi-weekly payroll via direct deposit
• Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment
• Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment
• 401(K) with company match from first day of employment
• Paid Time Off (PTO) from first day of employment