Administrative Assistant

Join our team - The Road Home Dane County is a dedicated nonprofit organization committed to ending homelessness in our community. At the core of our work, we lead with respect and dignity for all, empowerment of those we serve, social justice, anti-racism, inclusiveness, and results-oriented services. Through a combination of housing programs, supportive services, and community engagement, we strive to create a future where every individual and family has a stable and secure home. As the Administrative Assistant, you will play a crucial role in advancing the organization's mission.

What you'll bring:

Provide a welcoming, informative, and positive experience for staff, clients, and visitors by:

• Answering phones and assisting callers, making referrals, or taking messages.
• Greeting and directing visitors and program participants.
• Accepting all donated items and ensuring the proper notification, organization, and storage of items.
• Processing incoming mail and financial donations in collaboration with the Office Manager.
• Checking The Road Home email inbox daily and responding or forwarding messages within 24 hours.
• Monitoring the In/Out Board and checking in staff, as needed.
• Updating the monthly calendar with PTO, events, etc.
• Updating/maintaining lobby literature for clients and desk area information regarding resources.
• Maintaining a clean, professional desk area, reception area, and donation closet.
• Other duties as assigned.

Providing Operations and Staff Support by:

• Completing data entry and upkeep for the Development database in a timely and accurate manner.
• Assisting with acknowledgment letters, mailings, and reports, as needed.
• Setting up meeting spaces (e.g., reservations) for staff meetings, events, etc., as needed.
• Assisting with meetings including scheduling, taking minutes, and follow-up, as needed.
• Cleaning and organizing the Office and building (including trash/recycling service), as needed, to ensure a tidy space.
• Inventorying, ordering, and maintaining office supplies/necessities e(e.g., printer paper, cleaning supplies, etc.)
• Sending birthday/anniversary acknowledgments as needed.
• Other duties as assigned.

Providing Program Support by:

• Maintaining records, tracking, and distributing client gas cards, bus passes, and gift cards.
• Coordinating the pickup of items for clients (e.g., checks, donation closet items, etc.)
• Keeping all donation closets organized and communicating with staff about available items.
• Coordinating donations with partner agencies.
• Other duties as assigned.

Knowledge, Skills, & Abilities:

• A high school degree or equivalent is required.
• Previous experience in a Receptionist and/or Administrative Assistant role is preferred.
• Ability to enter data in an accurate, efficient, and timely manner is required. Previous experience with data entry is required.
• Proficiency in Google Suite is required. Knowledge of Microsoft Office is preferred.
• Previous experience with etapstery is preferred.
• Interpersonal skills that create a welcoming and respectful environment for all who contact or visit the Agency is required.
• Effective communication skills, both written and verbal, are required. Must demonstrate the ability to listen, write, and speak with understanding and comprehension.
• Demonstrated ability to be organized, anticipate needs, and use effective time management skills are required.
• Ability to practice a high level of confidentiality is required.
• Ability to take and apply direction is required.
• Ability to work on a team and independently is required.
• Experience working with a diverse population is preferred.
• Experience working with a mission-based organization is preferred.

Additional Eligibility Qualifications:

• Access to reliable transportation to commute to the office, whether personal or public transportation, is required.

In exchange for your talents, we offer a collaborative, mission-focused environment coupled with competitive pay and benefits. Check us out at https://trhome.org/job-opportunities/. To join our team, please send your resume and pay requirements. We look forward to hearing from you!

Hours: This is a full-time hourly position from 8:30 am-5:00 pm, M-F with some flexibility as needed.

The Road Home of Dane County is an Equal Opportunity Employer/Affirmative Action Employer.