Product & Customer Support Manager - 1920010
Kastel Staffing
Kenosha, WI
- $85,000 to $93,000 Yearly
- Full-Time
Job Description
We're currently seeking a proactive and adaptable Product and Customer Support Manager to join our team. If you thrive in a fast-paced environment and possess strong problem-solving skills, this challenging role offers ample opportunities for learning and advancement.
Primary Responsibilities:
- Oversee post-sale product support functions, including outsourced and internal customer service contact centers, technical support, warranty services, and parts and accessory support teams.
- Conduct analysis and provide summarized reports on customer feedback, call center interactions, and warranty issues to ensure our products meet our Best-In-Class reputation and exceed customer expectations.
- Lead the development of supporting content for parts and accessories in collaboration with the Product Support team.
- Manage the creation and maintenance of illustrated parts lists and related service parts and kits.
- Maintain customer/channel-specific service parts price files and utilize daily parts and accessory sales reports to facilitate timely customer shipments.
Qualifications:
- 5+ years of supervisory experience in product support, including contact center management, preferably within a manufacturing environment.
- Demonstrated ability to analyze data and drive process improvement initiatives.
- Experience in the Outdoor Power Equipment or Durable Goods Industries is advantageous.
Education/Certification:
- A bachelor's degree in business management or a related field is preferred, although equivalent combinations of education and experience will be considered.
Management Responsibilities:
- Direct oversight of a team of 6 to 7 individuals.
Address
Kastel Staffing
Kenosha, WI
USA
Industry
Business
Posted date
Over a month ago
How can the hiring manager reach you?
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.