Assistant Service Manager

lAC is an industrial distributor of compressed air and vacuum products, parts, service and installation solutions for customers in Kentucky, Ohio, Indiana, Tennessee and Florida. Founded in 1991, lAC has distinguished itself by approaching compressed air as one of industry's most critical resources. Our engineering group provides a wide variety of options and products to assist customers in reducing energy costs.

Job Title: Assistant Service Manager

Department: Service

Location: Lexington, KY

JOB SUMMARY: The Assistant Service Manager coordinates the activities of all technicians and service support personnel, as well as supporting the Service Manager with additional tasks and projects. Ensures achievement of departmental goals.

PRIMARY DUTIES

• Assists with training and cross training of all branch service support staff and technicians.
• Creates technicians work schedules.
• Directs and assists in the daily performance of customer service and technical support. Fields complaints and questions regarding customer service issues
• Interacts with dispatch personnel and warranty administrators to resolve customer disputes.
• Consults with the Parts Department and Warehouse personnel to verify availability of parts.
• Verifies all billing is processed immediately and accurately.
• Assists Service Manager with development and implementation of Service Department marketing plan.
• Works with technicians to increase efficiency and customer satisfaction.
• Assists Service Manager with creation of annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
• Ask and recommend additional work from new and existing customers.

OTHER DUTIES

• Conducts meetings and maintains a consistent system of communication for personnel, and store management.
• Additional duties as assigned by Service Manager

EDUCATION / EXPERIENCE / SKILLS

• High School Degree or GED required, Bachelor’s Degree from a four-year college or technical school preferred.
• 1-3 years of technical or mechanical work experience.
• 1-3 years management experience, or a combination of work and management experience.
• Excellent written and oral communication skills.
• Good analytical and organizational skills with ability to meet deadlines with informational accuracy, and ability to work well under stress.
• High degree of self-motivation and independent decision making

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity & Frequency

• Sitting - Constant
• Standing - Occasional
• Crouching, Bending, Stooping - Occasional
• Walking - Occasional
• Climbing Stairs - Occasional
• Reaching - Frequent
• Grasping - Frequent
• Pushing/Pulling - Occasional
• Lifting - Occasional
• Near Vision - Constant
• Far Vision - Frequent
• Hearing - Constant
• Talking - Constant
• Travel - Seldom