Theme Park Operations Manager

WonderWorks

Syracuse, NY

Full-Time

WonderWorks Destiny in Syracuse, NY is looking for an enthusiastic Theme Park Operations Manager to join our team!

The Theme Park Operations Manager concentrates on leading smooth operations of the facility and managing employees to ensure guests have the most WONDERful experience possible!

Responsibilities:

Help others as needed to maintain an exciting & dazzling experience for our team & guests!
Understand and manage Guest Services, Retail, and Food & Beverage processes during shifts
Ensure facility maintains a safe and clean environment for all team members and guests
Supervise team members, from interviewing to recognition to counseling to exits
Effectively train, manage, and empower team members to provide optimal food and guest service
Provide operational support for group and special events as requested
Perform other duties as assigned

Qualifications:

Ability to stand, walk, and lift and/or move up to 50 pounds
Observational skills to recognize guest needs and ensure guest happiness
Must be able to work any shift including nights, weekends, and holidays
Ability to multi-task, work with limited supervision and make reasonable and ethical decisions quickly
2+ years of Operations Management in Guest Services, Retail, and Food & Beverage experience required to allow for optimal success
Microsoft Office Suite proficiency

WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.

Now that you know more about the role, help us learn more about your professional skills! Please follow the steps to apply today!