Customer Service Order Specialist

Kirby Roberts & Co.

Houston, TX

Full-Time

Job Description

The Customer Service Order Specialist will receive orders via email. Person will enter order into SAP & manage from order to cash and following through delivery and invoicing.

Customer Service Order Specialist Responsibilities include:

Interact directly with customers via phone and/or email.
Respond promptly to customer inquiries.
Receive customer orders via email.
Keep accurate record of customer correspondence.
File delivered customer shipments: Sales Order, Order Confirmation, Warehouse Copy, Packing List, BOL, Customer
Purchase Order and POD.
Enter and update customer account information in SAP.
Process customer orders, returns, and credits in SAP.
Aid in resolving customer complaints.
Collaborate with Sales, Planning and affiliates to ensure on time delivery of customer orders
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages and volume.

QUALIFICATIONS:

3+ years of experience in order to cash, credits & debits and familiar with incoterms
High School Diploma or GED
SAP experience REQUIRED
Import/Export document knowledge
Microsoft Office

LOCATION: Greater Houston | ONSITE