Customer Service Representative

About JobGet:

JobGet is building the home for America's workforce. As the #1 app focused on hourly workers, we serve a massive and underserved population that traditionally has not been supported in growing their careers and financial well-being.

We help people get jobs and want to make that process as frictionless and straightforward for as many people as possible. We're concentrated on providing the best experience, from job searching to community resources, financial support, and more.

Our mission is to help America's workforce thrive, and we look forward to you joining us in building the default, go-to app for America's workforce.

Learn more about our culture here

Who we are

We've designed our values to be more than just buzzwords; they're things we can do. We hope that our culture reflects our values by our commitment to living them every day.

Make a difference every day

• Teamwork - We make time to help colleagues across JobGet succeed.
• Excellence - We set ambitious targets, put in extraordinary effort, and persevere until we have accomplished - or exceeded - our goals.
• Innovation - We're a team of creative, outside-the-box thinkers who thrive in a continuously evolving environment. To us, innovation is about questioning the status quo and always striving to do things better.

Have Unwavering grit

• Resilience - By remaining resilient and adaptable, we grow stronger as individuals and as an organization.
• Accountability - We operate with an ownership mentality where everyone feels a sense of responsibility to make us better and always act in the best interest of JobGet.
• Speed - We make decisions fast and execute them even faster. Bias for speed is one of our core strengths and a key advantage over our competitors.

Grow through curiosity & kindness

• Respect - We treat each other with mutual respect, kindness, and celebrate our differences.
• Learning - We ask questions and seek to understand by being genuinely curious & communicative.
• Culture - We believe that each of us is responsible for our culture. It requires self-discipline and the drive to contribute to something greater than ourselves.

What you'll do

As our part-time Customer Service Representative, you will be a part of our Customer Support team, reporting to the Customer Support Lead . In this role, you will be responsible for providing exceptional customer service to our users and addressing any concerns they may have. Our reps also ensure a safe environment for our users by screening fraudulent or scam accounts. This role requires an individual who has previous customer service experience, preferably in a fast-paced environment.

Responsibilities

• You will respond to customer inquiries via email, live chat, phone and app store reviews in a timely and professional manner.
• You will handle customer complaints and resolve issues effectively while paying attention to details. You will pay attention to deadlines and will work to meet them.
• You will provide product and service information to customers and follow-up with customers to ensure their satisfaction with our product and services.
• You will work collaboratively with other departments to ensure customer needs are met while demonstrating respect for colleagues.
• You will stay up-to-date on product knowledge and assist with special projects as assigned by management.
• You demonstrate a willingness to learn and improve. You follow instructions and procedures accurately.

Who you are

• You want to make a difference. You constantly push yourself to be your best. You focus on solutions and arrive every day inspired to make an impact through your talents, creativity, and curiosity.
• You lead with compassion. When conflicts arise, you're known for treating others with respect. Whether it's a teammate, partner, or client, you walk in others' shoes and demonstrate empathy and understanding. You treat others as you wish to be treated and care deeply about the experience of others.
• You're able to work on the weekends.
• You have strong written and verbal communication skills.
• You're able to multitask and work in a fast-paced environment.
• You have a positive attitude and show a willingness to learn.
• You have a High School diploma or equivalent
• You have prior experience with SalesForce
• You have previous customer service experience.

At JobGet we're looking for people who see themselves in our Values. If you have made a measurable impact in your career and are known for your grit and curiosity we encourage you to apply even if your experience doesn't exactly match what you see in the job description. We look forward to hearing from you.

Benefits & Rewards

• Purpose-driven organization
• Flexible time off
• Remote-first
• Flexible work hours - our employees are in multiple time zones
• 401k plan
• Awarded "2022 Best Place to Work" by INC. Magazine for exemplary manager effectiveness, perks, employee growth, and overall company culture