API Customer Success Manager

Role: API Customer Success Manager.
Location Saint Paul, MN (Onsite job)
Full Time Position .

Job Details

The API Customer Success Manager is responsible for coordinating and driving all API customer-related activities. This includes managing customer's requests to set up access to our API Products, and for technical assistance in our customer-facing environments. The API Customer Success Manager will track and monitor the requests through completion, while providing excellent service and support. This role must combine excellent organizational skills with an ability to deep dive into technical issues in order to effectively complete the necessary tasks to ensure success.

Precise JD/ Key Skills:

• API management, involved in developing, testing, support / monitoring, and analysing APIs for organizations (bit of experience involved during developing & analysing phase's would be good)
• Good understanding of complete customer life cycle and systems to Enable new API Product access to Customers/User and communicate with internal stakeholders on Customer onboarding status
  • Answering customer queries / questions about specific aspects of how each API works, investigating unexpected errors & behaviour to determine whether the issue is User-Error or a Problem with the API
  • Worked under technical support capacity of API products to quickly facilitate customer inquiries, and help in coordinating security (mTLS) authorization setup
• Logs and analysing HTTP status codes via logging tools such as Kibana or Splunk
• Ticketing systems knowledge such as JIRA, Microsoft Dynamics, or Service-Now