Service & Assembly Supervisor

Why We're Rad (about us):

Rad Power Bikes, America's largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone.

Our company is a driving force behind the e-bike market expansion in North America. We are the first mover in the omnichannel retail space for personal mobility products, and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000 customers, leading a revolution in low carbon mobility.

We are looking for RADICAL people to join our global teams: Results-Driven, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning.

We are seeking a Service & Assembly Supervisor for our Salt Lake City showroom. Our Service & Assembly Supervisor will be responsible for managing the growing service team of assemblers and mechanics. Weekend availability will be required as our schedule is subject to change.

The salary for this role is Currency $55,000 - $65,000 annually; however, we consider several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Requirements

Why You're Rad (about you):

2+ years of experience working as a bike mechanic

Prior experience supervising a team

Strong attention to detail and prioritization

Ability to juggle many priorities at once and lend a hand wherever needed

Relationship focused approach to customer service

Passion for bikes and an interest in working with e-bike consumers

Additional Requirements:

Impeccable written & oral communication skills

Ability to ascend / descend ladders

Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day

Ability to lift, push/pull, leverage and carry 65+ pounds without assistance

Proficient manual dexterity required while using a variety of hand tools and other equipment

You get bonus points for:

Experience with electric bikes or vehicles

Trained in LEAN principles

Had you been with us last month, the top 5 things you would have impacted are:

Supervised the growing team of ebike assemblers and ebike mechanics in their day-to-day tasks & assisted the team in performing bicycle repairs, tuning & fitting bikes for customers

Partnered with the Operations and Supply Chain teams about inventory, product movement, and product updates

Acted as one of the final approvers for our ebikes before they are sold out of our Retail location

Collaborated with our Retail team to achieve positive customer feedback & communicated daily with management team on support needed

Additional duties and overtime as required

Working at Rad is built around our RADICAL values - we are:

Results-Driven: We aim for success each day and lead the charge towards a sustainable future.

Accountable: We are responsible to our environment, communities, partners and team.

Diverse: We are inclusive of all experiences, backgrounds, and skills. We value every voice.

Innovators: In the face of challenge, we continuously innovate and improve.

Customer-Driven: We are dedicated to the experience and safety of our riders.

Approachable: We are kind, transparent, collaborative, and always willing to help.

Learners: We grow and change, always driven towards personal and professional excellence.

Does this sound like you? Please apply and join us!

Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or peopleteam@radpowerbikes.com.

Recruitment Agencies: We partner with third party recruitment resources as needed. If we require assistance with this search, we will contact selected partners directly; we do not accept unsolicited candidate submissions.

Salary Description

$55,000 - $65,000