Dental Office Co Manager

Position Summary:

Provides support at the dental office front desk to other team members and patients through excellent customer service and communication skills.

Key Responsibilities:

1. Ensure all patients are provided prompt, quality customer service

2. Follow all Accounts Receivables policies

3. Offer patient alternate means of payment, i.e., third party financing.

4. Ensure effective customer service telephone skills.

5. Build a productive office schedule and ensure patients are re-appointed prior to leaving.

6. Explain treatment plan to patients.

7. Maintain petty cash and make daily bank deposits on time and accurately, in accordance with the Bank Deposit and Petty Cash policy.

8. Exercise effective communication to ensure cooperation between the front office and the back office (including filtering down newsletters, correspondence and appropriate data).

9. Be responsive to patients and patient complaints.

10. Assure timeliness and accuracy of paperwork.

11. Assure safety – workers compensation incidents are reported accurately and timely, protective equipment is utilized and OSHA/Blood borne pathogen requirements are followed.

12. Complete insurance verifications two business days prior to patients’ visits to determine coverage and benefit limits.

13. Complete walkout process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the routing slip that the Doctor has submitted.

14. Complete the End of Day process which includes submittal of insurance claims and pre-determinations as directed by office manager.

15. Bill the charts at the end of the day.

16. Participate in morning huddles, chart reviews and routine office meetings.

17. Participate in office checklist duties as assigned.

18. Keep all forms of communication with the staff

19. Checking employee’s time sheets and making sure it is being recorded and or fixed.

20. Disciplinary action taken on his/her employees if needed ex.) Write ups, verbal’s, etc.

21. All other duties and responsibilities as assigned.