Client Care Coordinator

Avila Home Care

Towson, MD

$45,000 Yearly
Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

Responsible for coordinating and maintaining client schedules for care while working in tandem with a
Client Services Manager. The Client Care Coordinator will also build relationships with caregivers and
ensure appropriate matches are being made between client and caregiver.

Primary Responsibilities:
• Maintain schedules for a portfolio of clients together with a Client Services Manager
• Identify caregivers who can best meet each individual client’s needs based on specific criteria
• Communicate and confirm receipt of client information and care needs to Caregivers
• Resolve scheduling issues including but not limited to call outs, schedule changes and caregiver
changes

Build positive relationships with Caregivers
• Hold caregivers accountable to Avila standards of conduct
• Other administrative tasks pertaining to client care

Schedule: Approximately 40 hours per week plus on call as needed
Immediate Supervisor: Director of Care Coordination

Company Description

Company Description:
Avila is a community of caregivers providing everything seniors need to thrive in the homes they love. We are dedicated to providing extraordinary care delivered with unparalleled kindness. Our company started just four years ago and we are already the one of the leading home care providers in Baltimore. We view Caregiving as a calling, and not simply a job. In this role, you will be communicating with our amazing Caregivers, providing them the information and support they need to serve our Clients with excellence and compassion. Our company's mission is faith-inspired, with the name of our company inspired by the following quote from Teresa of Avila: "Christ has no body now, but yours. No hands, no feet on earth, but yours. Yours are the eyes with which He looks with compassion upon this world. Yours are the feet with which He walks to do good. Yours are the hands through which God blesses all the world. Yours are His hands, yours are his feet, yours are his eyes. You are his body."
We want our Caregivers to know that when they go into a Client's home and provide care with excellence and kindness, they are a tangible expression of God's love for that person.